Avi Dhivar

South San Francisco

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

years of professional experience

Work History

Store Manager

AT&T

01.2020 - Current

Documented all customer interactions using SalesForce to capture data in processing system.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Performed statistical analyses to gather data for operational and forecast team needs.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge.

Sales Representative

Mercedes-Benz

02.2016 - 11.2019

Increased sales revenue by identifying and targeting high-potential accounts.
Expanded customer base through cold calling, networking, and relationship building.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.

Front-Desk Manager

Travelers Inn & Suites

02.2013 - 01.2016

Performed daily inventory for keys and linens and detailed all information in audit reports.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Collected room deposits, fees and payments.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs

Education

Bachelor of Science - Business Administration And Management

San Francisco State University

San Francisco, CA

07.2018

Skills

Operations Management
Payroll Management
Team Development
Supply Ordering

Store Merchandising
Employee Training
POS Systems
Competitor Monitoring

Languages

Gujarati

Native or Bilingual

Hindi

Limited Working

Timeline