Avia Burnett Wiggins
Dundalk,Maryland
Summary
Motivated and disciplined professional adept at working effectively unsupervised, while remote and quickly mastering new skills. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Diligent and savvy Internet Sales Specialist with proven expertise in converting internet leads to onsite traffic and sales. Leverages innovative phone and internet strategies to encourage in-person visits from online customers via consistent and organized practices. Invariably hits sales quotas and closing percentages through technical knowledge and proficiency. Skillful in customer service, scheduling, administrative tasks, inventory and data management. Ability to work well under pressure and adapt to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Internet Sales Consultant
Lennar Homes
Columbia, MD
08.2019 - Current
- Managed internet e-mail leads, calls and electronic messaging and remained available to respond to inquiries professionally.
- Exercised proper qualification skills to convert leads into genuine sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs to recommend best community matches.
- Created customer e-mail templates for initial point of contact and manual follow up.
- Built and maintained relationships with peers and upper management to drive team success.
- Managed company listings via MLS and maintained sales reports via cross referencing to determine accuracy of team sales.
- Assisted with training and onboarding of new sales associates, advising on best practices and protocols.
- Increased profitability and revenue by generating over 100 net sales for the company in 2022 averaging over $44,000,000.
Sales Assistant
CalAtlantic Homes
Columbia, MD
05.2017 - 08.2019
- Greeted and assisted customers to foster positive experiences.
- Demonstration of new construction model homes and full product offering.
- Identified homebuyers needs with a focused discovery approach and advised on best options to match customer criteria.
- Engaged in sales-oriented discussions to determine customer pain points and excelled in objection handling.
- Maximized sales by establishing interpersonal connections, keeping areas tidy, fully stocked with correctly priced brochure collateral, effective listing descriptions and facilitating a world class home building experience.
Food Concessions Manager
Crown Foods
Baltimore, Maryland
12.2016 - 08.2019
- Inventoried food and beverage items per event and coordinated stock rotation to avoid spoilage, and concession stand assembly.
- Handled bookkeeping duties by creating and maintaining reports of daily transactions.
- Analyzed sales levels and profitability and create and implement strategic plans to achieve sales goals.
- Worked in close collaboration with team members to ensure customers received superior service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality control.
Real Estate Agent
RE/MAX
Philadelphia, Pennsylvania
01.2016 - 12.2016
- Execution of a streamlined sales process as buyers agent for time buyers and investor clients with focus in resale, new construction, HUD and REO properties.
- Assessed mortgage options to assist clients with financing.
- Managed company listings on multiple listing service.
- Preparation of rental lease and buyer purchase agreements.
- Managed flow of incoming phone & internet leads.
- Increased property sales and lead conversion via prospecting and marketing efforts, open house events, MLS and CRM utilization, and referrals.
Stand Manager
Susquehanna Bank Center
Camden, New Jersey
07.2012 - 09.2015
- Greeted and assisted customers with order decisions and provided information regarding various beverages
- Processed cash payments and tender change, along with ensuring that all received cash is well-accounted for and stored in a safe area
- Performed money deposits after ensuring consistency of financial transactions
- Kept track of inventory and order supplies as needed
- Received increases in salary and responsibility as a reward for contributions and hard work.
Housekeeper
Aramark, Temple University Hospital
Philadelphia, Pennsylvania
06.2008 - 02.2012
- Cleaned hospital floors and surfaces using predefined cleaning methods and procedures
- Mixed appropriate quantities of cleaning liquids and chemicals in accordance with state safety regulations
- Dusted, moped and swept patients’ room, nurses and surgical units and administrative offices
- Created and maintain inventory of cleaning supplies and equipment
- Informed housekeeping supervisor about any building hazard and assist in addressing it
- Consistently received exceptional reviews from customers for delivering outstanding service
- Received numerous company Thrive Awards as recognition for outstanding service.
Education
Pennsylvania Real Estate License -
Temple Real Estate Institute
01.2016
Some College (No Degree) - Communication Studies
Bloomsburg University of Pennsylvania Bloomsburg
Skills
- Proficient with computer systems: Salesforce CRM, MLS, Microsoft Office
- Sales Expertise
- Customer Service
- Data Management
- Critical Thinking & Leadership
- Tenacious Work Ethic & Multi-tasking
- Interpersonal Relationship Building
Timeline
Internet Sales Consultant
Lennar Homes
08.2019 - Current
Sales Assistant
CalAtlantic Homes
05.2017 - 08.2019
Food Concessions Manager
Crown Foods
12.2016 - 08.2019
Real Estate Agent
RE/MAX
01.2016 - 12.2016
Stand Manager
Susquehanna Bank Center
07.2012 - 09.2015
Housekeeper
Aramark, Temple University Hospital
06.2008 - 02.2012
Pennsylvania Real Estate License -
Temple Real Estate Institute
Some College (No Degree) - Communication Studies
Bloomsburg University of Pennsylvania Bloomsburg
Similar Profiles
Tho Van HuynhTho Van Huynh
Construction Manager at Lennar HomesConstruction Manager at Lennar Homes
Gabriel SabatierGabriel Sabatier
Construction Manager / Quality Assurance Manager at Lennar HomesConstruction Manager / Quality Assurance Manager at Lennar Homes
Christopher CobbChristopher Cobb
Customer Care Area Manger at Lennar HomesCustomer Care Area Manger at Lennar Homes