Aviance Butler
Hampton,VA
Summary
Result-driven property manger with over 8 years of experience managing residential and commerical properties, ensuring high occupancy rates and tenant satisfaction. Expertise in lease negotiations, financial management, property maintenance, and staff supervision. Skilled in developing and implementing strategic plans that enhance property value operational efficiency and regulatory requirements. Strong leadership and problem-solving abilities, with a proven track record of fostering positive tenant relationships and improving property performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Gates Hudson & Associates Inc.
2024.05 - Current
- Communicated regularly with proper owners regarding updates on property status and ongoing projects
- Managed property operations to ensure efficient functioning and resident satisfaction.
- Coordinated with contractors for timely completion of repairs and renovations.
- Maintained accurate records tenant information, maintenance requests and vendor contracts.
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
- Assist in preparation and execution of lease agreements, including renewals, amendments, and terminations.
Leasing Manager
Franklin Johnston Group
2023.11 - 2024.05
- Managed tenant move-ins and move-outs , ensuring a smooth transition and minimizing vacancy periods.
- Conducted property tours, explain lease terms and negotiate lease agreements with prospective tenants.
- Developed and implemented marketing strategies to attract potential tenants, resulting in a 10% increase in occupancy rates over 7 months.
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
Property Manager
Newport New Redevelopment Housing
2021.10 - 2023.08
- Coordinate overall project plans and controlled delivery of individual elements for quality assurance and effectiveness.
- Liaise with teams to define project scope, timelines,resources and requirements.
- Facilitate terminations, performance evaluations and staff caching to maintain high quality operations.
- Lead project planning and development, quality control and final review to control milestones and deliverables.
- Maintained a property of 184 residents ensuring resident satisfaction and maintaining 99% occupancy rate.
- Assessed and effectively managed all risks associated with construction, occupancy and general repairs.
Assistant Property Manager
Newport News Redevelopment And Housing Authority
2021.06 - 2021.10
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed major issues with minimal escalation of property manager.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Complied with reporting requirements to meet state, local, and federal housing requirements.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Customer Service Representative
GEICO, Government Employees Insurance
2020.11 - 2021.06
- Exceed company goals with one call resolutions.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Associate
Fresenius Medical Care Dialysis
2020.07 - 2020.10
- Performed various pharmacy operational activities with strong commitments to accuracy, efficiency and service quality.
- Identified challenges and risks to implement tactical solutions
- Conducted regular reviews of project progress to identify areas for improvement or adjustments needed.
- Implemented quality control measures to ensure deliverables met established standards with 98% accuracy
Volunteer Housing Assistant
Lake County Housing
2012.06 - 2017.08
- Assisted tenants with inquiries via telephone, distributed all necessary documents and reports to leadership team, maintained tenant files, prepared memos for approval and distribution.
- Escalated any major issues to property manager for immediate remediation.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Assisted Lake County Housing through special projects.
Education
Bachelor of Science - Legal Studies
Bryant And Stratton College - Newport News
Newport News, VA06.2028
Bachelor of Science - Legal Studies
Herzing University
Kenosha, WI03.2020
Skills
- Logistics management
- Strong Communication
- Vendor Sourcing
- Risk Management
- Occupancy management
- Strategic Planning
- Contract Negotiation
- Attention to Detail
- Fair Housing Regulations
Certification
- Fair Housing Certificate, Common Wealth of Virginia-Expiration 3/2025
- Managing Maintenance Certification, NAHRO- March 3,2023
- UPCS Inspector, American Property Consultants - October 28, 2022
Internship
Lake County Housing Authority - Assistant Manager, 06/2012-0/2017
- Assisted tenants with inquiries via telephone, distributed all necessary documents and reports to leadership team, maintained tenant files, prepared memos for approval and distribution.
- Escalated any major issues to property manager for immediate remediation.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Assisted Lake County Housing through special projects.
Timeline
Assistant Property Manager
Gates Hudson & Associates Inc.
2024.05 - Current
Leasing Manager
Franklin Johnston Group
2023.11 - 2024.05
Property Manager
Newport New Redevelopment Housing
2021.10 - 2023.08
Assistant Property Manager
Newport News Redevelopment And Housing Authority
2021.06 - 2021.10
Customer Service Representative
GEICO, Government Employees Insurance
2020.11 - 2021.06
Customer Service Associate
Fresenius Medical Care Dialysis
2020.07 - 2020.10
Volunteer Housing Assistant
Lake County Housing
2012.06 - 2017.08
Bachelor of Science - Legal Studies
Bryant And Stratton College - Newport News
Bachelor of Science - Legal Studies
Herzing University
- Fair Housing Certificate, Common Wealth of Virginia-Expiration 3/2025
- Managing Maintenance Certification, NAHRO- March 3,2023
- UPCS Inspector, American Property Consultants - October 28, 2022
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