Avianna Hill
Dallas,TX
Summary
Dedicated Customer Service Specialist skilled in prioritizing and multitasking in fast-paced environments. Collaboratively achieves personal and business goals as a valuable team member. Proficient in effectively resolving escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Victoria Cleaners
DesMoines, IA
02.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Retail Sales Leader
footlocker
Des Moines, IA
07.2020 - 06.2023
- Motivated team members to exceed customer service expectations.
- Trained new employees in all aspects of job duties, including customer service and cash handling procedures.
- Supervised day-to-day activities such as opening and closing procedures, scheduling shifts, payroll processing.
- Maintained accurate records of inventory levels and placed orders for additional stock as needed.
Cook
Tupelo Honey
Des Moines, IA
01.2022 - 01.2023
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Resolved customer complaints regarding food quality or services provided.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
Education
High School Diploma -
North High School
Des Moines, IA05-2022
Skills
- Paperwork Processing
- Product Knowledge
- Account updating
- Data Entry
- Scheduling
- Information Security
- Inbound and Outbound Calling
- De-Escalation Techniques
- Store maintenance
- Complaint Handling
- In-store support
- Retail sales customer service
- Customer Service
Timeline
Customer Service Representative
Victoria Cleaners
02.2023 - Current
Cook
Tupelo Honey
01.2022 - 01.2023
Retail Sales Leader
footlocker
07.2020 - 06.2023
High School Diploma -
North High School