Avianna Merkel
Ridge,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Northwell Health
Riverhead, NY
08.2025 - Current
- Assisted patients with insurance verification and financial counseling, enhancing overall patient experience.
- Coordinated appointment scheduling for diverse medical services, optimizing clinic workflow efficiency.
- Provided support to clinical staff by managing patient inquiries and directing them to appropriate resources.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Hair Salon Assistant
Studio V|M
Smithtown, NY
02.2025 - 10.2025
- Assisted stylists with client consultations and service preparations.
- Maintained cleanliness and organization of salon tools and workstations.
- Provided exceptional customer service, enhancing overall client experience.
- Managed inventory of hair products and supplies, ensuring availability for daily operations.
Hair Salon Assistant
Salon 2000
Westhampton, NY
06.2024 - 10.2025
- Supported scheduling appointments and managing client flow efficiently.
- Learned new techniques in hair care and styling to support team objectives.
- Collaborated with team members to improve service delivery processes.
- Trained new assistants on salon procedures and best practices for customer engagement.
Sales Associate
Pacific Tanning
Medford, NY
05.2024 - 10.2025
- Engaged customers to promote products and enhance overall shopping experience
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained cleanliness and organization of store displays to attract customers.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Babysitter
Families With Young Children
Manorville, NY
04.2022 - 05.2025
- Supervised children during activities, ensuring safety and engagement.
- Developed and implemented age-appropriate educational games and projects.
- Communicated effectively with families to address needs and concerns.
- Managed daily routines, promoting healthy habits and schedules.
Hair Salon Assistant
Lemon Tree
Holbrook, NY
03.2023 - 10.2024
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Education
High School Diploma -
Patchogue Medford High School
Medford, NY06.2023
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Medical terminology
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Clean work environment
- Relationship building
- Excellent customer service
- Cleanliness and sanitation
- Data entry
- Patient identity verification
- Gathering information from patients
Timeline
Patient Access Representative
Northwell Health
08.2025 - Current
Hair Salon Assistant
Studio V|M
02.2025 - 10.2025
Hair Salon Assistant
Salon 2000
06.2024 - 10.2025
Sales Associate
Pacific Tanning
05.2024 - 10.2025
Hair Salon Assistant
Lemon Tree
03.2023 - 10.2024
Babysitter
Families With Young Children
04.2022 - 05.2025
High School Diploma -
Patchogue Medford High School