Avianna O'Brien

• Greet visitors, answer incoming phone calls, screen inquiries, and direct individuals to the appropriate department.

• Manage correspondence, draft emails, photocopy, and maintain organized digital and physical filing systems.

• Receive, sort, and distribute mail. Monitor inventory levels and order office supplies when needed.

• Maintain a tidy, presentable, and secure front desk area, often controlling access or issuing visitor badges

• Proficiency in office tools like Microsoft Office (Word, Excel) or Google Workspace, alongside standard office equipment

• Ability to prioritize tasks in a fast-paced environment while maintaining sharp attention to detail.

•Managed inbound and outbound calls in a fast-paced contact center environment. •Provided exceptional customer service and resolved inquiries and issues eciently.

•Utilized CRM software to track customer interactions and update contact information. •Maintained accurate and detailed call logs for reporting and analysis purposes.

•Adhered to strict quality and compliance standards while ensuring customer satisfaction.

• Strong understanding of inventory management and control.

•Proven track record of meeting productivity goals and deadlines.

•Excellent communication and teamwork skills.

•Ability to work in a fast-paced and physically demanding environment.

•Performed heavy lifting and manual labor

•Managed busy phone lines and greeted visitors in a professional manner.

•Maintained organized ling system for important documents and records.

• Scheduled appointments and meetings for executives.

•Assisted in preparing documents, reports, and presentations.

•Performed data entry and maintained accurate records.

Managed supplies and inventory to ensure precise operations.

•Managed front desk operations and provided excellent customer service.

•Scheduled appointments and maintained organized ling system.

•Handled administrative tasks such as faxing, copying, and data entry.

•Ensured reception area was clean and welcoming at all times.

•Coordinated meetings and conference room bookings for sta.

•Assisted with special projects and events as needed.

•Skilled in using cleaning chemicals and equipment to maintain a sanitary environment. •Knowledge of proper cleaning techniques for dierent surfaces and materials.

•Ability to work eciently and eectively without supervision.

•Strong attention to detail in cleaning and organization tasks.

•Experience in deep cleaning tasks such as scrubbing, polishing, and disinfecting. •Excellent communication skills in coordinating with clients for their specic cleaning needs

• Performed detailed cleaning tasks, ensuring high standards of cleanliness in residential spaces.