Avida Romero
Houston,Texas
Resumen profesional
A professional with excellent organizational skills and extensive professional experience. I am characterized by being a highly hardworking individual who provides exceptional customer service—including the resolution of potential issues. I am seeking a new professional opportunity to further my career. I am someone who consistently strives to ensure customer satisfaction. I possess extensive professional experience and a solid understanding of the customer service sector.
Datos destacados
11
11
years of professional experience
Experiencia
Crew member
McDonalds
Houston, Texas
2020.03 - 2020.12
- Manages cash controls and shift reconciliations with clear procedures, preventing discrepancies and preserving financial accountability.
- Facilitates daily pre-shift briefings to align priorities and distribute tasks, reducing miscommunication and strengthening on-floor coordination.
- Provides hands-on support during rush periods by stepping into frontline roles, maintaining service continuity and mentoring crew under pressure.
Housekeeper
Brookdale senior living
Sugar Land, Texas
2009.07 - 2018.02
- Established standardized cleaning kits organized by room type to cut retrieval time and sustain steady service flow during peak shifts.
- Conducted systematic inspections with photo records to identify presentation gaps and guide corrective training, maintaining consistent quality standards.
- Monitored supply usage patterns and adjusted reorder routines to prevent mid-shift shortages, ensuring uninterrupted cleaning operations and reliability.
- Mentored new hires on efficient sequencing and safe techniques, boosting team confidence and reducing task-related delays during busy periods.
Enfatiza tus habilidades clave
- Team Leadership
- Conflict Resolution
- Customer Engagement
- Performance Metrics
Idiomas
Español
Avanzado (C1)
C1
Inglés
Intermedio avanzado (B2)
Cronología
Crew member
McDonalds
2020.03 - 2020.12
Housekeeper
Brookdale senior living
2009.07 - 2018.02