Avie Burt
Arlington,Texas
Summary
Motivated professional with several years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hertz Corp
Arlington , TX
10.2023 - 05.2024
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Processed rentals and collected associated payments.
- Delivered updated and accurate information in response to guest inquiries.
Front Desk Clerk
Aloft Hotel
Arlington , TX
10.2022 - 06.2023
- Scheduled wake-up calls for guests who requested them.
- Updated computer system with current guest information.
- Prepared documents related to guest accounts including invoices, reservations.
- Verified identification for security purposes prior to issuing room keys.
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
Customer Service Representative
Delta Air Lines, Inc
Dallas , TX
03.2019 - 03.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Representative
Holiday Inn Club Vacations
Pantego , TX
06.2016 - 10.2020
- Established relationships with existing customers to promote new product or service opportunities.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Developed and maintained relationships with key accounts, resulting in increased sales and long-term partnerships.
Income Tax Preparer
Jackson Hewitt
Arlington , TX
12.2008 - 04.2023
- Assessed current year's potential effects on prior years’ filings.
- Prepared tax returns for individuals, corporations, partnerships and trusts.
- Reviewed past year's taxes for accuracy and completeness.
- Managed a high volume of complex individual income tax returns in a timely manner.
- Answered inquiries from clients regarding their tax obligations.
Education
GED -
Waubonsee Community College
Sugar Grove, IL03-2008
Skills
- Strategic Planning
- Project Management
- Staff Training and Development
- Customer Relations
- Microsoft Office expertise
Accomplishments
- Top sales performance, great Google reviews.
Certification
- BLS Certified.
Timeline
Assistant Manager
Hertz Corp
10.2023 - 05.2024
Front Desk Clerk
Aloft Hotel
10.2022 - 06.2023
Customer Service Representative
Delta Air Lines, Inc
03.2019 - 03.2022
Sales Representative
Holiday Inn Club Vacations
06.2016 - 10.2020
Income Tax Preparer
Jackson Hewitt
12.2008 - 04.2023
GED -
Waubonsee Community College
- BLS Certified.
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