Avile Htoo
Phoenix,AZ
Summary
Dynamic professional with extensive experience in Amazon Fulfillment, specializing in performance analysis and team leadership. Demonstrated success in optimizing processes, quality control, and improving operational efficiency. Effective communicator and adaptable problem-solver, dedicated to promoting collaboration and ensuring safety compliance.
Overview
6
6
years of professional experience
Work History
Shift lead associate III
AMAZON Fulfillment
06.2021 - Current
- Managed shift schedules while upholding quality standards in work performance.
- Tracked quality metrics and provided coaching to team members to improve outcomes.
- Delivered assistance in production duties, facilitating support as required.
- Executed handoffs and managed accurate coding of time cards for employees.
- Addressed barriers and callout's by escalating issues to appropriate personnel.
- Collaborated with area managers on various assigned tasks to ensure seamless operations.
- Maintained strict adherence to safety protocols throughout the work environment.
Stower
AMAZON Fulfillment Center
01.2021 - Current
- Stored incoming inventory in designated locations for efficient future retrieval.
- Maintained clean and organized workspace by ensuring orderliness and adequate supplies.
- Monitored quotas and inspected inventory for damages, escalating issues as needed.
ICQA
SSD Field-VAR Amazon
Arizona, Arizona
01.2021 - Current
- Conducted item counts in bins and entered data via scanner.
- Inspected items for defects and escalated issues as necessary.
- Executed bin audits to differentiate between empty, broken, and sellable packages.
Water Spider
AMAZON Fulfillment
01.2021 - Current
- Transported pallets among five 5S locations to enhance workflow efficiency.
- Maintained clean work areas to uphold safety standards and organization.
- Wrapped pallets and stacked totes to maximize storage capacity.
- Restocked workstations to ensure operational readiness.
Seasonal HRAP (HR)
AMAZON Fulfillment
01.2024 - 05.2024
- Responded promptly and professionally to inquiries from associates and management.
- Provided subject matter expertise on people practices, systems, and self-service tools.
- Educated associates on new resources to enhance engagement and productivity.
- Assisted managers in addressing associate questions regarding time, attendance, benefits, and policies.
- Maintained current knowledge through ongoing education and advanced training.
- Ensured accuracy and compliance of employee records using HR management systems.
- Processed payroll and benefits administration for timely and accurate disbursements.
- Facilitated training sessions to improve employee understanding of workplace policies.
Process Guide for Customer Returns and audit (PG)
AMAZON Fulfillment
01.2021 - 01.2024
- Supported and mentored associates, leading to performance improvement in key areas.
- Maintained compliance with safety protocols, ensuring a secure workplace.
- Executed operational audits to uncover opportunities for increased efficiency.
- Coached associates on error correction to promote professional growth.
- Collaborated with management on developing strategic plans for achieving business goals.
Learning Ambassadors
AMAZON Fulfillment
04.2022 - 03.2023
- Facilitated comprehensive training sessions for new hires, enhancing onboarding experience.
- Acted as primary contact for associates, resolving inquiries and offering guidance.
- Supported onboarding process to ensure thorough understanding of company policies.
- Collaborated with learning team to implement effective training lessons.
Packer
AMAZON Fulfillment
10.2021 - 08.2022
- Utilized scanners to accurately read bar codes on products.
- Ensured all products met quality standards before packing.
- Packed products into appropriately sized bags for shipment.
Customer Service Representative
Certified Languages International INC
01.2020 - 03.2022
- Handled customer inquiries, inputting data and linking clients with preferred interpreter languages.
- Resolved issues involving unhappy customers by providing necessary support.
- Educated clients on new products and services to increase engagement.
Senior Customer Service Representative
Certified Languages International INC
01.2020 - 03.2022
- Take customer calls and input information in the data and connect them to the interpreters’ languages requested
- De-escalate situations involving dissatisfied customers offering supports as required
- Inform clients about the new products and services
- Manages up to 50+ first level associates by monitoring their performances through guiding and answering their questions as necessary
- Training new associates and engages associates
- Communicate with leadership team for improvement for the company
Placement Coordinator
Department of Child Safety
- Assessed the case assigned to me regarding child family history/abuse
- Locate an appropriate placement for the child to meet their needs
- Coordinate pick up with case managers and continually check on the children's well being
Education
Bachelors of Science - Psychology
Arizona State University
Phoenix, AZ01.2022
Skills
- Excel and Word proficiency
- Data visualization techniques
- Performance analysis and metrics
- Charting and graphing skills
- Time management tools
- Effective decision making
- Strong communication skills
- Interpersonal effectiveness
- Conflict management strategies
- Leadership qualities
- Adaptability and flexibility traits
- Verbal and written proficiency
- Shift oversight capabilities
- Process optimization methods
- Daily reporting skills
- Motivational team leadership
- Supervisory experience in teams
- OSHA regulations knowledge
- Team collaboration expertise
Languages
Thai
Limited
karen
Professional
English
Professional
Timeline
Seasonal HRAP (HR)
AMAZON Fulfillment
01.2024 - 05.2024
Learning Ambassadors
AMAZON Fulfillment
04.2022 - 03.2023
Packer
AMAZON Fulfillment
10.2021 - 08.2022
Shift lead associate III
AMAZON Fulfillment
06.2021 - Current
Stower
AMAZON Fulfillment Center
01.2021 - Current
ICQA
SSD Field-VAR Amazon
01.2021 - Current
Water Spider
AMAZON Fulfillment
01.2021 - Current
Process Guide for Customer Returns and audit (PG)
AMAZON Fulfillment
01.2021 - 01.2024
Customer Service Representative
Certified Languages International INC
01.2020 - 03.2022
Senior Customer Service Representative
Certified Languages International INC
01.2020 - 03.2022
Placement Coordinator
Department of Child Safety
Bachelors of Science - Psychology
Arizona State University
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