Avilene Corral Ochoa
Broken Arrow,Oklahoma
Summary
Sever with 3 years experience in enhancing guest satisfaction through attentive service and efficient multitasking. Skilled in food safety, team leadership, and conflict resolution, constantly contributing to a positive dining experience. Aspire to leverage a strong bar management and cash handling skills to further improve customer experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sever
Buffalo Wild Wings
05.2025 - Current
- Provide attentive service to guests, enhancing their dining experience and satisfaction.
- Effectively manage multiple tables, ensuring timely delivery of orders and customer needs.
- Collaborate with kitchen staff to ensure accuracy and promo service.
- Resolve guest concerns swiftly, maintaining a positive dining environment.
- Contribute to a team-focused atmosphere, supporting colleagues during peak hours.
Sever
Regal Cinemas
07.2023 - 12.2024
- Deliver exceptional customer service, enhancing guest satisfaction and Loyalty.
- Memorizing and explain menu options, improving order accuracy and efficiency.
- Coordinate with kitchen staff to ensure timely and accurate food delivery.
- Verifying identification and age, ensuring compliance with legal requirements.
- Prepare and serve mixed drinks, contributing to increased bar sales.
Shift Lead
Andy’s Frozen Custard
06.2022 - 06.2023
- Supervised team to ensure smooth operations and address shift issues efficiently.
- Managed cash drops, ensuring accuracy and accountability.
- Covering for absent employees, maintaining service continuity.
- Resolve on-the-spot problems, enhancing operational efficiency
- Facilitated a cohesive work environment, boosting team productivity.
Education
K12
Broken Arrow, OK08.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Multitasking
- Adaptability
- Leadership skills
- Safe food handling
- Team collaboration
- Suggestive selling
- Effective customer upselling
Timeline
Sever
Buffalo Wild Wings
05.2025 - Current
Sever
Regal Cinemas
07.2023 - 12.2024
Shift Lead
Andy’s Frozen Custard
06.2022 - 06.2023
K12
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