Alexis Vincze
Southwick,MA
Summary
Motivated leader with a background in customer service and staff training. Known for building strong relationships and enhancing team productivity, ready to leverage skills to drive exceptional guest satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
Southwick, MA
11.2025 - Current
- Supervises team members to ensure quality service and adherence to operational standards.
- Implements efficiency improvements in kitchen operations to reduce wait times.
- Resolves customer complaints promptly, enhancing overall guest satisfaction.
- Handles escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improves overall team performance by effectively delegating tasks and providing clear instructions.
- Promotes a positive work environment through open communication and constructive feedback.
- Keeps employees operating productively and working on task to meet business and customer needs.
- Supervises employees and oversaw quality compliance with company standards for food and services.
Crew Trainer
McDonald's
Southwick, MA
08.2025 - 11.2025
- Trained new crew members on operational procedures and customer service standards.
- Delivered exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Monitored food safety protocols to ensure compliance with health regulations during shifts.
- Assisted in maintaining high levels of cleanliness and organization in the restaurant environment.
- Conducted regular evaluations of team members to provide constructive feedback and support development.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set a positive example for team members by providing high-quality, efficient service.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Mentored new employees to improve performance, food safety, and customer service.
Crew Member
McDonald's
Southwick, MA
06.2024 - 08.2025
- Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
- Prepared food items according to safety and quality standards, ensuring compliance with health regulations.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Working the front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepts coaching from higher management.
- Collaborated with team members to complete orders.
- Collaborated with team members to maintain cleanliness and organization of work areas.
Assistant Dance Instructor
The Dance Slipper Academy
Southwick, MA
08.2024 - 05.2026
- Supported lead instructors in conducting dance classes
- Facilitated communication between students and instructors to enhance the learning experience.
- Created a positive classroom environment that encouraged creativity and participation.
- Provided constructive feedback to students, fostering growth in their technical abilities and confidence.
- Maintained an organized classroom space, enabling efficient use of time during lessons.
- Assisted lead instructor in choreographing dances for recitals, resulting in polished performances.
- Worked in a team-based environment to uphold quality and continuity of service to clients.
Education
High School Diploma -
Southwick Regional School
Southwick, MA06.2026
Bachelor of Science - Pre-Physician Assistant/Health Sciences
Springfield College
Springfield, MA05.2030
Skills
- Customer service focus
- Customer complaint resolution
- Cash handling
- Employee training
- Training and development
- Team development
- Delegating work
- Coaching
- Staff motivation
- Building relationships
- Punctual and reliable
Timeline
Shift Manager
McDonald's
11.2025 - Current
Crew Trainer
McDonald's
08.2025 - 11.2025
Assistant Dance Instructor
The Dance Slipper Academy
08.2024 - 05.2026
Crew Member
McDonald's
06.2024 - 08.2025
High School Diploma -
Southwick Regional School
Bachelor of Science - Pre-Physician Assistant/Health Sciences
Springfield College