Avis Richardson
Jacksonville,FL
Summary
Accomplished professional with a proven track record at the Internal Revenue Service, adept in data entry proficiency and exceptional customer service. Demonstrates empathy and assertiveness, excelling in problem-solving and time management. Achieved consistent performance metrics, showcasing attention to detail and a goal-oriented approach. Expert in maintaining confidentiality and enhancing operational efficiency.
Professional with background in customer service and administrative support. Proven ability to manage high-volume calls and resolve issues efficiently. Known for strong collaboration skills and focus on achieving results in dynamic environments. Dependable and adaptable to changing needs, with excellent communication and problem-solving abilities.
Experienced with customer service and administrative tasks. Utilizes communication and problem-solving skills to address inquiries effectively. Track record of maintaining positive client relationships and ensuring customer satisfaction.
Knowledgeable with solid foundation in customer interaction and problem resolution. Adept at managing high-volume inquiries while ensuring customer satisfaction. Demonstrated ability in conflict resolution and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contact Representative
Internal Revenue Service, IRS
11.2023 - 02.2024
- Provides over the phone technical assistance to individuals and businesses regarding tax issues using the tax code to help tax payers understand and fulfill their tax obligations by answering questions, explaining forms, and resolving basic tax concerns.
- Reviews, examines, verifies and analyzes for validity, completeness and accuracy.
- Work assignments may encompass both accounts receivable and accounts payable functions.
- Extracts information from several sources ensuring that all required information is included.
- Maintains an internal control system and follow procedures.
- Tracking and maintain inventory records.
System Analyst
Aries Systems Corporation
12.2021 - 07.2022
- Performs a wide range of tasks involving the maintenance, analysis, interpretation and reporting of financial accounting data and the application of generally accepted accounting principles (GAAP) and theories in the management of financial accounts and operations and other related activities.
- Obtains missing or corrected data and information from supporting documents and/or the program manager.
- Verifies transfer documents, reconciles DAR clearing account and post inventory submissions.
- Types all necessary reports, documents and memorandum as required.
- Performed other related duties as assigned.
- Performed quality assurance, quality control, testing, traceability and data cleansing within the military personnel and pay information management systems.
Human Resources Assistant
Department of Navy
06.2018 - 12.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Responded to military members inquiries regarding benefits and other HR topics.
- Maintain confidential employee records, ensuring compliance with legal requirements.
- Provide technical expertise and knowledge on various human resource polices and procedures.
- Processed military member clothing allowance, BAH for housing allowance and uniform allowance.
Customer Service Clerk
Coastal Soultions Inc
06.2016 - 05.2018
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
General Clerk
National Sourcing Inc.
04.2012 - 05.2016
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
General Clerk II
AAC INC
11.2009 - 04.2012
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Input data into spreadsheets and databases.
- Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
Education
High School Diploma -
Ripley High School
RipleySkills
- Goal oriented
- Empathy and patience
- Data entry proficiency
- Assertiveness
- Customer communications
- Problem solving
- Time Management
- Attention to detail
- Excellent Customer Service
Certification
U.S Security Clearance
Timeline
Contact Representative
Internal Revenue Service, IRS
11.2023 - 02.2024
System Analyst
Aries Systems Corporation
12.2021 - 07.2022
Human Resources Assistant
Department of Navy
06.2018 - 12.2020
Customer Service Clerk
Coastal Soultions Inc
06.2016 - 05.2018
General Clerk
National Sourcing Inc.
04.2012 - 05.2016
General Clerk II
AAC INC
11.2009 - 04.2012
High School Diploma -
Ripley High School