AVIT F. DORFFER
Newport,WA
Summary
Results-driven manager focused on building and maintaining long-term customer relationships through effective account management. Successfully implemented sales and service strategies that enhanced revenue and customer retention. Proven ability to manage multiple projects in high-pressure environments while translating complex technical issues into actionable solutions. Extensive experience in overseeing daily operations, ensuring safety compliance, and reducing costs through efficient equipment maintenance.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Service manager
Equipment share advanced solution
Spokane, WA
11.2023 - 11.2025
- Oversaw daily operations, ensuring optimal equipment availability and service quality.
- Developed training programs to enhance team performance and service efficiency.
- Streamlined service processes, reducing downtime and improving customer satisfaction.
- Implemented inventory management systems, optimizing resource allocation and usage tracking.
- Led cross-functional teams in executing service initiatives aligned with business goals.
- Conducted regular performance reviews, providing mentorship to staff for professional growth.
- Analyzed service reports to identify areas of improvement.
Forman/Service Manager
Western states equipment rental
08.2021 - 11.2023
- Supervised daily operations and workflow of equipment rental processes.
- Trained and mentored junior staff on safety protocols and equipment handling.
- Implemented process improvements that enhanced efficiency in equipment utilization.
- Coordinated maintenance schedules for rental fleet to minimize downtime.
- Ensured compliance with safety regulations and company policies across job sites.
- Collaborated with management to strategize inventory management and procurement decisions.
- Resolved customer inquiries efficiently, improving overall satisfaction with services provided.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Inspected completed work to verify quality standards and compliance with criteria.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
Field technician
CRS
05.2019 - 08.2021
Field Service Technician
Western States
Hayden, ID
05.2017 - 05.2019
Newport, WA
07.2015 - 05.2017
- Relocated from Colorado to Newport, WA
Service Technician
Kiewit Infrastructure Company
Denver, CO
03.2014 - 06.2015
- Field Mechanic-heavy excavation and infrastructure equipment.
- Safety Coordinator for Denver Operations, CVIS
- Parts and inventory management
- Weekly Safety Coordinator
- R.T.D. Fast Tract Project
Service Technician
Premiere Earthworks infrastructure (P.E.I.)
Denver, CO
07.2013 - 03.2014
Service Technician
Wagner Caterpillar
07.2011 - 07.2013
- Mechanic-heavy and small Caterpillar equipment
- Production and Quality Control, Customer Service
- Work with E.T. And D.B.S.
- Rental, Service and Maintenance
- Field Service
Operator (L2)
Grand County Road and Bridge
10.2005 - 06.2011
- Road maintenance/grading and Plow Operator
- Developed and implemented policies, procedures and process improvement initiative to improve retention rates.
- Developed positive customer relation base by handling difficult issues with professionalism.
Hospitality Restaurant Proprietor
US
01.1980 - 01.2004
- 7- year Culinary Arts Degree-France
Education
High School Diploma -
CES Soufflenheim France
Alsace France CAP Hospitality -
EHS Hospitality
Strasbourg France Skills
Dependable respectful and accountable
Strategic planning
Operations Management
Financial management
Human resources
Supply chain management
Team Player
English,French,German, written and spoken
Certification
- Food handler certificate
- Technical Mechanical Certifications (various)
- Crane Rigging / Blocking and Cribbing
- Mast permit
- Service manager
- Safety training advisor
Languages
French
Native or Bilingual
German
Native or Bilingual
Timeline
Service manager
Equipment share advanced solution
11.2023 - 11.2025
Forman/Service Manager
Western states equipment rental
08.2021 - 11.2023
Field technician
CRS
05.2019 - 08.2021
Field Service Technician
Western States
05.2017 - 05.2019
07.2015 - 05.2017
Service Technician
Kiewit Infrastructure Company
03.2014 - 06.2015
Service Technician
Premiere Earthworks infrastructure (P.E.I.)
07.2013 - 03.2014
Service Technician
Wagner Caterpillar
07.2011 - 07.2013
Operator (L2)
Grand County Road and Bridge
10.2005 - 06.2011
Hospitality Restaurant Proprietor
01.1980 - 01.2004
High School Diploma -
CES Soufflenheim France
CAP Hospitality -
EHS Hospitality