Willis Gibson
San Diego,CA
Summary
Experienced service management professional with demonstrated expertise in team leadership, conflict resolution, and customer relationship management. Proven track record optimizing service processes and enhancing team performance. Known for high standards and excellent customer service. Adaptable to changing needs and reliable in delivering high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Service Manager
Circle Exxon
Washington, DC
01.2020 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Located and ordered all parts for customers vehicles, foreign or domestic.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport, trust, and loyalty.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Created estimates for repairs and presented to customer for approval.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Lot Technician
Mercedes Benz of Arlington
Arlington, VA
01.2019 - 11.2019
- Assisted sales team with vehicle demonstrations, contributing to increased sales and customer satisfaction.
- Supported sales events by preparing display areas and reorganizing inventory as needed to showcase specific models or promotions effectively.
- Developed strong rapport with clients and coworkers alike, fostering an atmosphere of teamwork and collaboration within the dealership environment.
- Maintained a clean and organized lot, resulting in a professional appearance that attracted potential buyers.
- Aided in reducing theft risk by consistently locking vehicles and securing keys in designated areas after use.
- Maintained dealership curb appeal through regular washing of cars displayed on the front line, creating an attractive environment for potential buyers.
- Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
- Parked and retrieved cars according to customer needs.
Lot Technician
Porsche Of Arlington
Arlington, VA
01.2018 - 10.2018
- Assisted sales team with vehicle demonstrations, contributing to increased sales and customer satisfaction.
- Supported sales events by preparing display areas and reorganizing inventory as needed to showcase specific models or promotions effectively.
- Maintained a clean and organized lot, resulting in a professional appearance that attracted potential buyers.
- Aided in reducing theft risk by consistently locking vehicles and securing keys in designated areas after use.
- Delivered exceptional customer service while assisting clients in locating desired vehicles or directing them to appropriate staff members for further assistance.
- Maintained dealership curb appeal through regular washing of cars displayed on the front line, creating an attractive environment for potential buyers.
- Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
- Contributed to overall dealership success through diligent work ethic and strong collaboration with sales team members.
- Parked and retrieved cars according to customer needs.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Utilized high-pressure washers to clean vehicles and equipment.
- Removed dirt and debris from vehicle and equipment interiors.
Mechanic
A-1 Trailer And Hitch
Delaware, OH
03.2012 - 01.2018
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
- Performed preventative maintenance on trailers, prolonging their lifespan and reducing repair costs.
- Installed new parts on trailers according to manufacturer guidelines, ensuring proper fitment and functionality.
- Improved trailer safety by conducting thorough inspections and identifying necessary repairs.
Education
High School Diploma -
Delaware Area Career Center
Delaware, OH06-2011
Skills
- Positive attitude
- Work Planning and Prioritization
- Service quality management
- Team collaboration and leadership
- Multitasking and organization
- Problem-solving
- Trustworthy and accountable
- Results-driven
- Service-oriented communication
- Reliable and straightforward
Timeline
Service Manager
Circle Exxon
01.2020 - 02.2025
Lot Technician
Mercedes Benz of Arlington
01.2019 - 11.2019
Lot Technician
Porsche Of Arlington
01.2018 - 10.2018
Mechanic
A-1 Trailer And Hitch
03.2012 - 01.2018
High School Diploma -
Delaware Area Career Center