Avlyn Moniz
Honoka'a,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking higher-level opportunities to expand skills while facilitating company growth.
Detail-oriented professional with extensive experience in safety compliance and operational management. Recognized for fostering a culture of continuous improvement and enhancing customer satisfaction through effective team leadership and strategic planning.
Overview
23
23
years of professional experience
Work History
Assistant Director of Laundry Operations
Mauna Kea Resort
Kamuela, Hi
12.2023 - Current
- Led cross-departmental initiatives to enhance guest experience and operational efficiency.
- Developed and implemented strategic plans to drive revenue growth and market positioning.
- Oversaw staff training programs, promoting best practices in customer service and hospitality standards.
- Collaborated with executive leadership on budget management and resource allocation strategies.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored and trained staff on best practices, fostering a culture of continuous improvement.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Safety & Security Assistant Director
Mauna Kea Resort
Kamuela, Hi
01.2023 - 11.2023
- Monitored resort premises to ensure safety compliance and prevent unauthorized access.
- Assisted in conducting safety inspections and audits to identify potential hazards.
- Collaborated with team members to develop emergency response plans and protocols.
- Trained new staff on safety procedures and security protocols for effective operations.
- Evaluated incidents and reported findings to improve security measures and policies.
- Implemented training programs, enhancing staff awareness of safety regulations and best practices.
- Coordinated with local law enforcement to strengthen community relations and security collaboration.
- Assisted in minimizing security risks by monitoring surveillance systems and reporting suspicious activities promptly.
- Served as a mentor to new safety team members, providing guidance on best practices and fostering a strong safety culture throughout the organization.
- Conducted safety drills regularly, ensuring employee preparedness in case of emergencies.
- Maintained compliance with OSHA standards through regular inspections, audits, and corrective actions.
- Supported incident investigations, documenting findings, making recommendations for corrective action, and following up on implementation progress.
- Streamlined communication processes between various departments concerning safety issues for timely resolution of incidents.
- Managed recordkeeping related to safety incidents, trainings attended, inspection results, and other relevant documentation ensuring easy access when needed.
- Monitored CCTV cameras and alarm systems for security breaches.
Safety & Security Manager
Mauna Kea Resort
Kamuela, HI
07.2021 - 12.2022
- Assist the Director of Safety & Security in day to day operations
- Assist the Director of Safety & Security in overseeing all aspects of the department
- Handle paperwork, fill out/edit reports and follow-up with proper management and or guests
- Manage, train and asses performance of the entire security personnel
- Communicate verbally and in writing to employees, department managers and guests/clients
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
- Evaluated applications and associated documentation to determine eligibility.
- Enforced regulatory policies and procedures across different teams and programs.
- Liaised with emergency services, police and fire to resolve issues and maintain security and service.
- Investigated and followed up on incidents to handle workers' comp claims.
- Developed and implemented safety policies to enhance workplace compliance and employee well-being.
- Conducted regular safety audits to identify hazards and recommend corrective actions.
Safety & Security Coordinator
Mauna Kea Resort
Kamuela, HI
03.2019 - 07.2021
- Oversee and direct all administrative aspects of the Department
- Organize and prioritize general issues that may involve research, problem solving and analytical strategies
- Prepare memos, purchase orders, schedules, OnTrack program and other reports
- Produced reports outlining assessments completed and follow-up recommendations
- Investigated and followed up on incidents
- Maintained adequate supply of approved safety and PPE supplies
- Input data for new/current team members into the KeyWatcher System
- Make sure payroll is updated/adjusted before the end of each pay period
Safety & Security Officer
Mauna Kea Resort
Kamuela, HI
01.2007 - 03.2019
- Guarded restricted areas to prevent unauthorized entry
- Provided friendly and professional assistance to employees, visitors and customers
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies
- Completed incident reports to record security or loss prevention incidents
- Searched bags manually to identify prohibited items and contraband
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitor security cameras
- Adhered to daily patrol schedules to support consistent security presence throughout property
- Secured personnel and premises by inspecting buildings and patrolling property
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
Retail Sales Associate
Mauna Kea Resort
Kamuela, HI
01.2003 - 01.2007
- Greeted customers to determine wants or needs
- Assisted with conducting merchandise stock counts
- Cleaned shelves, counters and tables to maintain organized store
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Computed purchases and received and processed cash or credit payment
- Helped customers by answering questions and locating merchandise
- Bagged or packaged purchases and wrapped gifts
- Initiated friendly conversation with customers to determine level of assistance required
Education
High School Diploma -
Honoka’a High & Intermediate
Honoka'a, HI06-1996
Skills
- Safety Documentation and Materials
- Safety Training
- Emergency Situations (Medical, Fire, Natural Disasters)
- Basic First Aid
- Operations Management
- Privacy and Confidentiality
- OnTrack Program (Labor Budget)
- Saflok System (Program Keys, lock interrogations)
- Key Watcher System (Add/Delete individual users, add/delete keys)
- Safe Mark Procedures (guest safes)
- Vingcard Program (program keys for guests/team members)
- BirchStreet System (generate purchase orders)
- DayForce System (payroll)
- Staff management
- Strategic planning
- Data analysis
- Recruitment and hiring
- Daily production reports
- Computer skills
- Teamwork and collaboration
- Team leadership
- Multitasking
- Attention to detail
- Customer service
- Scheduling and coordinating
- Managing operations and efficiency
- Multitasking Abilities
- SMRT Program
- Billing for outside contracts
- Task delegation
Na Po’e Pa’ahana Award
- 2018 1st Runner Up
Timeline
Assistant Director of Laundry Operations
Mauna Kea Resort
12.2023 - Current
Safety & Security Assistant Director
Mauna Kea Resort
01.2023 - 11.2023
Safety & Security Manager
Mauna Kea Resort
07.2021 - 12.2022
Safety & Security Coordinator
Mauna Kea Resort
03.2019 - 07.2021
Safety & Security Officer
Mauna Kea Resort
01.2007 - 03.2019
Retail Sales Associate
Mauna Kea Resort
01.2003 - 01.2007
High School Diploma -
Honoka’a High & Intermediate