Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Avonna Handsome

Maple,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. My customer service skills are one of my best assets. I’m great working with others and problem solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Access Representative

University Hospital
10.2022 - 12.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Mail Processing Clerk

United States Postal Service
05.2022 - 09.2022
  • Used automated mail processing equipment to sort mail.
  • worked within tight deadlines in a fast-paced environment.

  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Debt Collector

National Enterprise Systems
07.2014 - 04.2022
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands.

  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Collected on delinquent accounts to reduce overdue balances.
  • Processed payments.

Crew Member

McDonalds
01.2013 - 08.2014
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Highschool Diploma -

Maple Heights High School
Maple Heights, OH
2014

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking Abilities
  • Friendly, Positive Attitude
  • Attention to Detail
  • Computer Skills
  • Excellent Communication

Certification

Certified Phlebotomy Technician

First aid and CPR certified

Timeline

Patient Access Representative

University Hospital
10.2022 - 12.2022

Mail Processing Clerk

United States Postal Service
05.2022 - 09.2022

Debt Collector

National Enterprise Systems
07.2014 - 04.2022

Crew Member

McDonalds
01.2013 - 08.2014

Highschool Diploma -

Maple Heights High School

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Avonna Handsome