Avonya SULLIVAN
Mayo,FL
Summary
Dedicated professional with extensive experience in medical records management and customer service. Known for strong problem resolution and time management skills, consistently ensuring timely access to patient information and compliance with industry standards.
Overview
17
17
years of professional experience
Work History
Medical Records Clerk
Centurion
Mayo, FL
07.2023 - 04.2026
- Facilitated timely access to patient information for healthcare providers.
- Handled requests for medical records from authorized personnel efficiently.
- Reviewed and updated patient data in the medical records system regularly to ensure accuracy.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized and updated electronic medical records to support patient confidentiality.
- Tracked and processed release of information requests.
- Organized patient charts, gathering medical histories, lab results and consents.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Scheduled appointments and updated calendars for medical staff based on patient records.
- Guided patients through the medical records request process, ensuring compliance and clarity.
- Maintained a positive working relationship with fellow staff and management.
Florist/ Forget Me Nots
Self-employeed
Mayo, FL
10.2020 - 07.2023
- Designed creative floral arrangements for various occasions and events.
- Provided exceptional customer service by assisting clients with selections.
- Managed customer orders, requests, and complaints in a timely manner.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Managed inventory of flowers and supplies to maintain stock levels.
- Ordered flowers from suppliers to maintain inventory levels. from wholesalers to ensure that all necessary items were available for customers.
- Handled financial transactions and maintained accurate records of sales.
- Organized workshops to teach floral design techniques to community members.
- Took photographs of completed floral arrangements for promotional purposes.
Customer Service Representative
Drummond Community Bank
Mayo, FL
08.2009 - 10.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable and friendly service, leading to increased customer satisfaction.
- Handled customer inquiries through phone and in-person interactions.
- Responded to customer inquiries and provided accurate information about products and services.
- Educated customers on banking products and services offered by the bank.
- Collaborated with team members to enhance customer service experience.
- Resolved account issues using banking software and tools effectively.
- Processed transactions accurately while maintaining compliance with regulations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Recognized and acted on upselling opportunities during customer interactions, enhancing overall sales.
- Conducted regular follow-up calls with customers after resolving their issues.
- Cultivated strong customer relationships, resulting in a higher rate of repeat business.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted products during customer interactions to enhance sales. and services to customers during service, account management and order calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Recommended improvements in products, service and billing methods for management to prevent future problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
High School Diploma -
Lafayette High School
Mayo, FL06-1991
Skills
- Medical records management
- EMR management
- HIPAA compliance
- Release of information
- Data entry
- Data verification
- Record organization
- Patient confidentiality
- Patient interaction
Timeline
Medical Records Clerk
Centurion
07.2023 - 04.2026
Florist/ Forget Me Nots
Self-employeed
10.2020 - 07.2023
Customer Service Representative
Drummond Community Bank
08.2009 - 10.2020
High School Diploma -
Lafayette High School