Avril Carrillo
Allen
Summary
With a proven track record at Uncle Julios, I excel in customer service and multitasking proficiency, while managing high-volume orders and enhancing guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Uncle Julios
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Take-Out Server
Uncle Julios
03.2024 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
Expo Manager
Uncle Julios
03.2024 - Current
Server
Uncle Julios
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Cracker Barrel
06.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Allen High School
Allen, TX05-2024
Skills
- Customer service
- Complex Problem-solving
- Team collaboration
- Strong work ethic
- Multitasking proficiency
- Food preparation
- Staff training and development
- Task delegation
- Strategic planning
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
Timeline
Host
Uncle Julios
03.2024 - Current
Take-Out Server
Uncle Julios
03.2024 - Current
Expo Manager
Uncle Julios
03.2024 - Current
Server
Uncle Julios
03.2024 - Current
Server
Cracker Barrel
06.2022 - 01.2023
High School Diploma -
Allen High School