Avril Sofia Perez
Greenville,NC
Summary
Professional and strong background in customer service and leadership, displayed strongly at ECU PASC and ECU Campus Living. Proven ability to manage crises effectively while maintaining organization and fostering collaboration. Skilled in teamwork and adept at problem-solving, ensuring a welcoming environment for all clients and students.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
ECU PASC
Greenville, NC
09.2026 - Current
- Scheduled appointments and updated calendars for ECU PASC front desk needs.
- Organized reception area and ensured prompt attention to all guests, contributing to efficient front desk operations.
- Answered multi-line phones and routed calls to ECU PASC staff.
- Created a positive atmosphere for students' visits. and made them feel welcome.
Residential Advisor
ECU Campus Living
08.2026 - Current
- - Gained leadership experience through resident assistant work, including calm crisis response and strong time management.
- - Monitored residence halls and upheld campus housing policies to support student safety.
- - Documented incidents and shared updates with campus living supervisors.
- - Supported residence hall programming and student engagement activities.
- Guided students in residential setting by addressing their concerns and providing resources.
- Advised and referred students to appropriate resources in personal, social, and academic matters.
- Established productive working relationships with co-workers through open communication, collaboration and team work.
Gymnastics Coach/Afterschool caretaker
Carolina Gymnastics Academy
Wilmington, NC
02.2023 - 07.2026
- Worked with children and parents at CGA to help athletes of all ages improve skills.
- Built problem-solving skills through coaching responsibilities and day-to-day support.
- Responded to injuries and managed busy practice settings with calm support.
- Instructed gymnastics classes at Carolina Gymnastics Academy for preschool and competitive athletes.
- Planned skill progressions for floor, beam, bars, and vault routines.
- Monitored athlete safety and kept practice areas clean and organized.
- Reviewed athlete performance and adjusted coaching plans to match individual needs.
- Led warm-ups, conditioning drills, and flexibility exercises before events.
- Shared practice updates and class expectations with parents and guardians.
Gymnastics Coach
American Gymnastics Academy
Long Beach, CA
08.2024 - 01.2025
- Similarly to CGA at AGA, I worked as a coach. My skills expanded here as I took on greater responsibilities under new circumstances.
Education
Bachelor of Science - Biology
East Carolina University
Greenville10-2026
Skills
- Customer service and support
- Time efficiency
- Effective communication
- Adaptability
- Problem solving
- Leadership
- Crisis management
- Record keeping
- Team collaboration
- Appointment scheduling
- Confidentiality handling
- Email correspondence
- Hospitality services
- Planning and organization
- Phone etiquette
- Academic support and assistance
- Peer mediation
- Problem-solving abilities
Timeline
Front Desk Receptionist
ECU PASC
09.2026 - Current
Residential Advisor
ECU Campus Living
08.2026 - Current
Gymnastics Coach
American Gymnastics Academy
08.2024 - 01.2025
Gymnastics Coach/Afterschool caretaker
Carolina Gymnastics Academy
02.2023 - 07.2026
Bachelor of Science - Biology
East Carolina University