Ale'xus Watson
Tuscaloosa
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly, and efficient in data entry. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
10
10
years of professional experience
Work History
Call Center Rep (reservationist) Remote
Transdev
06.2025 - Current
- Role: handle all inbound calls, which include modifying, scheduling, rescheduling, and cancellation of trips for customers. Follow all procedures when speaking to customers concerning their account and trips that have been scheduled, and ensure all calls are transferred when needed.
- Managed high-volume inbound calls to resolve customer inquiries and concerns efficiently.
Call Center Rep (remote)
Tribeca Pediatrics
01.2023 - 04.2025
- Role: Handle all inbound and outbound calls. Schedule, reschedule, and cancel appointments accordingly. Follow all protocols when sending faxes, forms, and emails to appropriate destinations. Correspond with the nursing staff when necessary.
- Managed high-volume inbound calls, ensuring efficient resolution of patient inquiries and concerns.
- Trained staff on software systems for tracking patient interactions and managing appointments effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Third key manager
America’s Best Contacts and Eyeglasses
09.2020 - 03.2022
- Role: Opening/closing store, handling all paperwork for each transaction, handling bank deposits, and following all protocols when operating the store. Manage 3-4 employees per shift, work as an optician, ophthalmology technician, and handle all eye inventory that comes into the store.
- Monitored inventory levels, coordinating restocking processes to maintain optimal supply chain efficiency.
- Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
Shift supervisor
Freddy’s Frozen Custard and Steakburgers
12.2017 - 03.2020
- Role: Opening/closing store, counting tills/bank deposits for the night/day, follow all protocol when handling daily tasks, manage 7-8 people on each shift. Assist with daily tasks, stocking food and cleaning supplies, helping in any area that is short staffed in the store.
Cashier
Chuck E Cheese
04.2017 - 12.2017
- Role: Handling all customers/transactions, greeting customers, assisting with the salad bar, and checking kids/parents in and out of the facility.
Shift leader/third key
Dollar General
01.2016 - 02.2017
- Role: Opening/closing the store, handling inventory, stocking the store properly, greeting customers, managing 3-4 people per shift, counting registers/bank deposits. Handling third party inventory/company drop offs to the store.
Education
Associate of Science - Health Information Science/Health Care Admin
Columbia Southern University
Orange Beach, AL10-2026
High School - General Studies
Hillcrest High School
Tuscaloosa, AL05-2016
Skills
- Problem-solving skills
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Appointment scheduling
- Gathering information
- Documentation and reporting
- Proficient in Sales Force, Word document, Genesys, Power Point, and Excel
- Providing customer support
- Computer skills
- Microsoft office
Timeline
Call Center Rep (reservationist) Remote
Transdev
06.2025 - Current
Call Center Rep (remote)
Tribeca Pediatrics
01.2023 - 04.2025
Third key manager
America’s Best Contacts and Eyeglasses
09.2020 - 03.2022
Shift supervisor
Freddy’s Frozen Custard and Steakburgers
12.2017 - 03.2020
Cashier
Chuck E Cheese
04.2017 - 12.2017
Shift leader/third key
Dollar General
01.2016 - 02.2017
Associate of Science - Health Information Science/Health Care Admin
Columbia Southern University
High School - General Studies
Hillcrest High School