Awa Demba
Montgomery Village,MD
Summary
Dedicated healthcare professional with experience at Larmax Homes, excelling in patient care and vital signs monitoring. Demonstrated compassion and effective communication, enhancing patient satisfaction. Proven ability to manage multiple tasks while maintaining confidentiality and adhering to healthcare ethics, ensuring a safe and welcoming environment for all patients.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
CNA
Larmax Homes
Bethesda, MD
03.2025 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Administered medications as prescribed, adhering to safety protocols.
- Maintained accurate patient records and documentation for care continuity.
Front Desk Receptionist
Praise Health Care
Baltimore, MD
02.2023 - 2025
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments using electronic health record systems for efficient patient flow.
- Handled patient inquiries, providing accurate information about services and procedures.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Bachelor of Science - Health Sciences
University of Pittsburgh
Pittsburgh, PA05.2027
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Basic life support
- Maintaining confidentiality
- Compassionate communication
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Medication administration
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Healthcare ethics
- Customer service
- Telephone etiquette
- Listening skills
- Scheduling
- Office organization
- File organization
- Mail handling
- Meeting arrangements
- Task delegation
- Researching skills
- Calendar management
- Staff management
- Decision-making
Timeline
CNA
Larmax Homes
03.2025 - Current
Front Desk Receptionist
Praise Health Care
02.2023 - 2025
Bachelor of Science - Health Sciences
University of Pittsburgh