Awa Diao
East Orange,NJ
Summary
Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.
Overview
17
17
years of professional experience
Work History
Travel Consultant
A&G Travel
01.2016 - 03.2020
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated feels.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
Accounting Assistant
Hubert Feze
09.2003 - 05.2005
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
Education
BTS Comptabilite - Accounting
Suger
Saint Denis, France 06.2003
Skills
- Hotel Accommodations
- Regulations and Compliance
- Global Destinations
- Travel Arrangements
- Social Media
- Itineraries
Languages
French
Native or Bilingual
English
Native or Bilingual
Soninke
Native or Bilingual
Arabic
Limited Working
Timeline
Travel Consultant
A&G Travel
01.2016 - 03.2020
Accounting Assistant
Hubert Feze
09.2003 - 05.2005
BTS Comptabilite - Accounting
Suger