Awa Gueye
Moseley,VA
Summary
Dynamic inside sales representative with 6+ years driving revenue growth, optimizing CRM systems, and exceeding targets. Expert in sales strategies, lead generation, and client relationship building, delivering measurable business outcomes.
Overview
8
8
years of professional experience
Work History
Inside Sales and Marketing Representative
Americas Dream Home Solutions
10.2020 - 08.2025
- Built client relationships, boosting sales by 25%.
- Achieved $500K in quarterly revenue targets.
- Optimized CRM processes, improving lead conversion.
- Developed client relationships through proactive communication and follow-up strategies.
- Developed and nurtured new business, and managed the sales cycle, from generating leads through closing. closing.
- Increased sales revenue by building strong relationships with clients and providing insightful products.
- Exceeded monthly quotas by 25% consistently by employing persuasive sales techniques and leveraging in-depth product knowledge, recommendations.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Followed up with inbound and outbound leads using the company CRM system.
- Prioritizes and completes multiple tasks effectively, consistently meeting deadlines.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- I help clients implement solutions that drive significant ROI and long-term value.
Lead Customer Service Manager
Salon Shop
08.2017 - 09.2020
- Supervised team performance, ensuring adherence to company policies and service standards.
- Led training programs for new hires, fostering skill development and knowledge retention.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Mentored junior staff members, promoting a culture of teamwork and continuous improvement.
- Coached employees through day-to-day work and complex problems.
- Highly organized and efficient, consistently prioritizing tasks, and meeting deadlines.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Customer Service Scheduling Specialist
HCA Physician Services
08.2017 - 07.2020
- Led initiatives to enhance communication strategies, resulting in improved client interaction quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate of Technical Studies - Quality Assurance Software Engineer
Careerist Tech
Jackson, WY 10-2025
Associate of Business Administration - Marketing Management
J Sargent Reynolds Community College
Richmond, VA 05.2015
Skills
- Sales Strategy Development
- Business Development
- Customer Relationship Management (CRM)
- Negotiation Skills
- Lead Generation
- Team Collaboration
- Market Analysis
- Presentation
- Market research
- Business development
- Business growth and retention
- CRM Systems (Salesforce, etc)
- Risk management
- Negotiation skills
- Consultative sales
- Technical aptitude
- Security software
- Savvy Computer skills Word, Excel
- Software
- Data analytics
- CRM Software Proficiency
- It Solutions
- Sales cycle
- Marketing Event
- Exceptional organizational skills
- Strong technical aptitude
- Interpersonal skills
- Communication skills
- Technical troubleshooting
- Analytical thinker
- Work Independently
LANGUAGES
english
Native or Bilingual
french
Limited Working
Timeline
Inside Sales and Marketing Representative
Americas Dream Home Solutions
10.2020 - 08.2025
Lead Customer Service Manager
Salon Shop
08.2017 - 09.2020
Customer Service Scheduling Specialist
HCA Physician Services
08.2017 - 07.2020
Certificate of Technical Studies - Quality Assurance Software Engineer
Careerist Tech
Associate of Business Administration - Marketing Management
J Sargent Reynolds Community College