Awilda Yambo
Summary
To find a fertile ground in a travel company where my abilities can bloom and bear fruit, while nurturing the company's mission and goals, and simultaneously embarking on a path of personal and professional development.
Overview
9
9
years of professional experience
Work History
Brendan Vacations
The Travel Company
04.2023 - Current
- Celtic expert assisting with custom itineraries to Ireland and Scotland
- Handle incoming calls and emails from travel agents and direct customers
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identifying client needs
- Maintaining accurate records of client and reservation information
- Resolving customer service issues
- Managing customer calls efficiently
Independent Travel Agent
Inteletravel
12.2019 - 04.2023
- Organized memorable and exquisite travel itineraries and vacations
- Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client's point of contact as the travel approaches.
- Describe trips to clients and give details on any documents required, such as passports or visas.
- Make alternative arrangements if changes arise before or during the trip.
- Managed customer inquiries via phone calls, emails, or walk-ins efficiently while maintaining professionalism throughout each interaction.
- Stayed current on industry trends and destination updates to provide accurate information to clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Conducted market research to investigate potential new travel destinations.
- Provided timely assistance to travelers in need, resolving issues promptly and professionally.
Concierge Key specialist
American Airlines
04.2015 - 05.2021
- Handled incoming calls from the most elite passengers and travel agents
- Guided guest through their direction making process for future plans
- Provided conflict resolution for passenger complaints and issues on a timely matter
- Educated passengers about airline policies regarding purchases, cancellation, and transfers
- Making sure that 100 percent customer satisfaction is being met.
Education
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University
State College, PA12.2004
Skills
- Organized
- Planner
- Pro-TEAMWORK
- Bi-lingual (Spanish)
- Resourceful
- Self-motivated
- Communication skills
- Creative
- Strong leadership skills
- Technologies: Internet, Microsoft (Word, Excel, PowerPoint, Outlook)
Timeline
Brendan Vacations
The Travel Company
04.2023 - Current
Independent Travel Agent
Inteletravel
12.2019 - 04.2023
Concierge Key specialist
American Airlines
04.2015 - 05.2021
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University