Awout Akok
Tempe,AZ
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
Golden Nails
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Guest Service Team Leader
Whirlwind Golf Club
03.2022 - 10.2024
- Promoted a welcoming atmosphere through friendly interactions and proactive assistance to guests in need of support or direction.
- Enhanced guest experiences by providing personalized service and attending to specific needs.
- Coordinated with other departments to ensure smooth event planning and execution within the Club Lounge space.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
Spa Attendant
BL Spa
01.2021 - 04.2022
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Education
High School Diploma -
Independence High School
Glendale, AZ05-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
Timeline
Receptionist
Golden Nails
11.2024 - Current
Guest Service Team Leader
Whirlwind Golf Club
03.2022 - 10.2024
Spa Attendant
BL Spa
01.2021 - 04.2022
High School Diploma -
Independence High School
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