Axel Enriquez
San Diego,California
Summary
Proven Customer Service Representative at Soapy Joes Wash, excelling in conflict resolution and critical thinking, significantly enhancing customer loyalty and satisfaction. Expert in active listening and product sales, adept at transforming high-stress situations into positive customer experiences. Demonstrated ability to lead in quality control, ensuring consistent service excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Soapy Joes Wash
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Mt Carmel High School
San Diego, CA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Scheduling
- Call Management
- Quality Control
Timeline
Customer Service Representative
Soapy Joes Wash
10.2022 - Current
High School Diploma -
Mt Carmel High School
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