Acted as a trusted liaison between the SVP's Office, NYCT's Rail Control Center, and the President's office, facilitating communication regarding bulletins, announcements, notices, and administrative and service matters.
Demonstrated exceptional organizational skills as a gatekeeper, tracking and managing all correspondence with precision.
Collaborated closely with executive staff, utilizing the Customer Relationship Management (CRM) system to ensure prompt and accurate responses, maximizing efficiency.
Conducted extensive research and composed responses for Statement of Facts requests from Public Officials and the riding public, serving the Chief's office with accurate and timely information.
Confidential Secretary III
MTA New York City Transit
New York, New York
02.2016 - 06.2018
Supervised the Senior Vice President's calendar by efficiently setting up, coordinating, and overseeing appointments, meetings, and events.
Acted as the point of contact for press and straphanger inquiries, effectively handling, delegating, and investigating them to ensure timely and accurate responses.
Maintained the highest ethical standards in line with company guidelines, collaborating with the general counsel and compliance officer to ensure compliance and adherence.
Provided comprehensive administrative support to the Chairman, Presidents, and EVP's offices within Corporate Communications, including spreadsheet development, database updates, and additional tasks as required.
Exhibited strong organizational skills by coordinating, planning, and scheduling committee meetings, conferences, and meetings. Assisted in creating agendas, recording and distributing minutes, and facilitating necessary follow-up actions.
Computer Associate II
MTA New York City Transit
New York, New York
11.2013 - 02.2016
Tracked and monitored expenditures and payments for various vendor support contracts, ensuring accuracy and adherence to budgetary guidelines.
Managed all budgetary accounts, including office, project, program, and initiative accounts. Coordinated approvals for increases and adjustments as required.
Generated purchase requisitions in the Portal for payment processing, covering items such as office computers, computer software, laptops, mobile phones, and tablets.
Coordinated all aspects of departmental staff movement through collaboration with Building Services/Facilities, DOS Network Operations-Telephone Planning & Installation, and MTA Technology and Info Services.
Demonstrated leadership by assigning tasks and projects to high school and college interns, providing valuable learning opportunities and effectively managing their work.
Commission Liaison/Program Assistant II
Colorado Department of Transportation
Denver, CO
02.2013 - 11.2013
Presided over a monthly meeting/discussion with the Chairman, Vice Chairman, and senior staff members to present recommended monthly agendas.
Attended and actively participated in a variety of technical and public committee meetings, preparing and presenting materials for these meetings.
Documented meeting outcomes by transcribing minutes and compiling them for the monthly agenda booklet.
Coordinated travel arrangements and disbursements for 12 Commissioners on a monthly basis.
Arranged and organized new Commission Member orientations, including coordinating one-on-one briefings with the Executive Director and senior management staff at CDOT Headquarters.
Support Services Clerk
Colorado State Judicial Branch
Colorado Springs, Colorado
04.2012 - 12.2012
Efficiently vetted applicants' applications to determine their qualification for the phone interview stage, successfully identifying candidates who met the requirements.
Conducted approximately 75 applicant phone interviews, assessing candidates' suitability for the position and providing valuable insights to the hiring managers.
Coordinated logistics for in-person interviews, ensuring a smooth and well-prepared interview process for both hiring managers and applicants, facilitating efficient decision-making.
Assisted with the creation of Job Vacancy Notices, posted job openings, and handled the required documentation for new hires, maintaining compliance with HR procedures.
Assisted employees with payroll and health benefit inquiries, ensuring accurate and timely resolution of their questions.
Confidential Secretary III
MTA New York City Transit
New York, NY
08.2001 - 07.2011
Scheduled, organized, and maintained the calendars of the Senior Vice President and Vice President, ensuring efficient coordination of their appointments and commitments.
Managed the workload of the Senior Vice President by conducting research, writing letters, gathering information, and initiating communications. Ensured all confidential correspondence was handled with utmost care and professionalism.
Implemented a new mail log system to record and track inbound and outgoing mails, facilitating prompt delivery to the appropriate staff members and meeting correspondence deadlines.
Made domestic and international travel arrangements and prepared disbursements, ensuring smooth and well-coordinated travel experiences.
Served as the Office Manager for a team of 13 administrative professionals, advocating for their professional development by organizing a three-day workshop to enhance their office support skills.
Education
Some College (No Degree) - Labor Relations (Certificate Program)
Cornell University, Brooklyn, NY
05.2006
Some College (No Degree) - Criminal Justice
Hudson Valley Community College, Troy, NY
12.1991
Skills
Executive Support and Strategic Assistance
Calendar Management and Scheduling Expertise
Organizational Excellence and Time Management
Global Travel Coordination
Budget Management and Expense Reporting
Adaptability and Flexibility in Dynamic Environments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Confidential Secretary II - MTA New York City Transit
06.2018 - 10.2021
Confidential Secretary III - MTA New York City Transit
02.2016 - 06.2018
Computer Associate II - MTA New York City Transit
11.2013 - 02.2016
Commission Liaison/Program Assistant II - Colorado Department of Transportation
02.2013 - 11.2013
Support Services Clerk - Colorado State Judicial Branch
04.2012 - 12.2012
Confidential Secretary III - MTA New York City Transit
08.2001 - 07.2011
Cornell University - Some College (No Degree), Labor Relations (Certificate Program)
Hudson Valley Community College - Some College (No Degree), Criminal Justice
Payroll / Sick Substantiation Administrator | Employee Engagement Support at MTA, New York City TransitPayroll / Sick Substantiation Administrator | Employee Engagement Support at MTA, New York City Transit