Aya Ali

• Provided daily care for cats and kittens, including cleaning kennels, replenishing food and water, and maintaining a safe and sanitary environment.
• Observed animals for signs of illness or distress and reported health concerns promptly to veterinary staff for evaluation and treatment.
• Assisted veterinary team by monitoring recovery and ensuring animals received appropriate follow-up care.
• Fostered kittens in-home for 6 months, administering prescribed medications, socializing them, and ensuring proper nutrition and growth.
• Coordinated transportation for veterinary check-ups, vaccinations, and spay/neuter appointments.
• Supported adoption readiness by preparing foster kittens for transition back to the shelter and ensuring compliance with health and care protocols.

Management & Leadership

• Guided a team of 5 employees while keeping a positive and team-focused atmosphere.
• Helped train and support staff so they could perform well and meet service expectations.
• Handled customer concerns quickly and fairly to keep guests satisfied and returning.

Customer Service

• Provided reliable, friendly service that encouraged customer loyalty and positive feedback.
• Solved customer issues in a calm, professional way to maintain strong relationships.

Operations & Efficiency

• Kept daily operations organized by improving routines and workflows.
• Checked inventory and supplies regularly to cut down on waste and avoid shortages.