Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Wallace

Vestavia Hills

Summary

Dynamic Patient Access Representative with a proven track record at Children's Hospital of Alabama, excelling in HIPAA compliance and customer service. Adept at navigating challenging situations while ensuring patient confidentiality and satisfaction. Recognized for enhancing patient registration processes and delivering tailored solutions to meet diverse needs.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

Children's Hospital of Alabama
02.2025 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Package Handler

UPS
01.2019 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Nursery Teacher

Covenant Presbyterian Church, Epc
05.2014 - Current
  • Implemented creative arts projects to develop fine motor skills and encourage self-expression among nursery-aged children.
  • Enhanced learning experiences by incorporating a variety of teaching methods and materials, such as visual aids and hands-on activities.
  • Promoted social-emotional development by fostering a nurturing classroom environment where children felt safe, respected, and valued.
  • Coordinated with support staff such as special education teachers or therapists to address individual student needs effectively within the classroom setting.

Education

GED -

Lawson State Community College
Birmingham, AL

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration

Timeline

Patient Access Representative

Children's Hospital of Alabama
02.2025 - Current

Package Handler

UPS
01.2019 - Current

Nursery Teacher

Covenant Presbyterian Church, Epc
05.2014 - Current

GED -

Lawson State Community College

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