Excel
Aya Eloufir
Student
Philadelphia,PA
Summary
Hard-working college student with a passion for developing skills and gaining new experiences. Has experience ranging from hosting to food service to assisting an e-commerce business. Energetic, Goal-oriented, organized, and open to opportunities.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Hostess
Rouge
Philadelphia, PA
08.2022 - 11.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Used POS System in order to fulfill Doordash orders.
Hostess
Quality Bistro
New York City , New York
05.2022 - 08.2022
- Greeted and seated guests accordingly.
- Made reservations in person and over the phone using OpenTable.
- Alerted servers and managers of large groups and prepared seating.
- Answered customer questions about hours, seating and menu information.
- Informed front-of-house and kitchen of guests' allergies, requests, and VIP/investor arrivals.
- Worked with front-of-house staff to seat tables and adjust the seating to accommodate groups with special requests.
Assistant
Sickboyarchive
New York, NY
05.2020 - 08.2021
- Worked closely with owner of Sickboyarchive, a fashion e-commerce store owned by Victor Renna, to provide effective assistance for specific aspects of business operation.
- Answered emails and purchase requests, processed purchases on website and third-party apps, and relayed messages to owner.
- Maintained positive customer relationships by responding quickly to customer inquiries.
- Responded to customer concerns, working with owner to raise customer satisfaction ratings.
- Overlooked functionality of website and scheduled posts occasionally.
- Ran social media page; Scheduled posts, answered messages, and optimized page.
Subway Sandwich Artist
SUBWAY®Restaurants
New York, NY, New York
12.2019 - 03.2020
- Greeted guests and took orders.
- Organized freezers, refrigerators, and storage rooms.
- Executed sandwich duties with a low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Accurately operate cash register to process customer payments.
- Performed serving, cleaning, and stocking to high standards and provided customer satisfaction.
Education
Bachelor of Science - Marketing
Temple University
Philadelphia, PAHigh School Diploma -
Frank Sinatra High School of The Arts
New York, NYSkills
Can use applications such as OpenTable and Resy
Bilingual in English and ArabicActive Listening and CommunicationRestaurant OperationKitchen staff coordination
High-volume dining
Interactive communication skills
Software
Microsoft Word
Interests
Content creator
Dancer
Timeline
Hostess
Rouge
08.2022 - 11.2022
Hostess
Quality Bistro
05.2022 - 08.2022
Assistant
Sickboyarchive
05.2020 - 08.2021
Subway Sandwich Artist
SUBWAY®Restaurants
12.2019 - 03.2020
Bachelor of Science - Marketing
Temple University
High School Diploma -
Frank Sinatra High School of The Arts