Aya El Rouby
Cincinnati,OH
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager
Gaslight Property Management
Cincinnati, Ohio
04.2024 - Current
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed the file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained new hires on company policies, procedures, software applications, and industry best practices, leading them toward successful job performance.
- Processed security deposit refunds.
- Served as the point of contact between residents and building personnel, thereby effectively managing daily concerns or inquiries.
- Collaborated with the legal department on eviction proceedings when necessary, following proper protocols and documentation requirements laid down by law.
- Established strong, professional relationships with residents by promoting team collaboration, and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management, and owners.
- Implemented new marketing strategies to attract prospective tenants, and maintain high occupancy rates.
- Reduced vacancy rates through targeted marketing efforts, like hosting open houses, and leveraging social media platforms.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Increased lease renewals, carefully addressing tenant concerns, and negotiating terms beneficial to both parties.
- Kept properties in compliance with local, state, and federal regulations.
Leasing Specialist
Gaslight Property Management
Cincinnati, OH
04.2023 - 04.2025
- Answered phone calls and emails, and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends, and areas for improvement.
- Set appointment times for individuals to tour facilities and see available units.
- Managed property showings for prospective tenants, highlighting amenities, and answering questions to secure interest in units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
Education
Bachelor of Arts - Marketing
University of Cincinnati
Cincinnati, OH12-2026
Skills
- Calendar management
- Spreadsheet management
- Records and database administration
- Verbal and written communication
- Organization, prioritizing, and multi-tasking
- Workflow optimization
- Operations management
- Business correspondence
- Project coordination
- Leadership and supervision
- Customer engagement
- Multitasking and organization
- Report creation
- Relationship building
- Business communications
- Flexible and adaptable
- Trends research
- Patient-focused quality service
- CRM management
- Detail-oriented
Languages
Arabic
Full Professional
Timeline
Assistant Property Manager
Gaslight Property Management
04.2024 - Current
Leasing Specialist
Gaslight Property Management
04.2023 - 04.2025
Bachelor of Arts - Marketing
University of Cincinnati
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