Aya Hussein
Brighton ,CO
Summary
Skilled assistants manager professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Terra Management Group
Brighton, CO
10.2021 - Current
- Organized periodic tenant appreciation activities such as barbecues or holiday parties.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Participated in community events promoting the rental properties available at the location.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Implemented cost-saving measures to reduce operating expenses.
- Managed and oversaw operations, maintenance and administration of properties.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Facilitated necessary evictions by adhering to state laws and procedures.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Ensured compliance with local laws and regulations related to property management.
- Checked rental eligibility by following company's verification process.
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information to keep current in housing database.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Generated and mailed out and payments
- Accepted and processed customer payments and applied toward account balances.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly
ASSISTANT MANAGER
Life Storage
Lakewood, CO, CO
02.2016 - 10.2021
- Life Storage, Denver Co ayu_thamer@yahoo.com 6142964570
- Financial Management
- Financial Statements
- Manage Inventory
- Team Motivation
- Money Handling
- Monitored security to protect employees, customers and property
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strategy to increase sales and drive profits
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs., Assisted customers by finding items quickly to boost store satisfaction rates
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock
- Native or Bilingual english
- Full Professional
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
STOCK ASSOCIATE
OVERNIGHT, Walmart
Wheat Ridge, CO
04.2013 - 01.2016
- Closing Oversight
- Sales Reporting
- Sell Products
- Public Relations
- Rent Collection
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment
- Collected assigned merchandise and transported to store floor locations using hand trucks
- Conducted daily inventory counts and verified accuracy of product levels
- Scanned shelves and product cases to locate expired, outdated, and spoiled items
- Maintained neat, organized stockroom free of hazards
- Removed all boxes and related trash from sales floor and processed through compactors.
Secretary
Sindibed Auto Sales LLC
Denver, CO
02.2010 - 03.2013
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory.
- Marketing & Advertising to promote sales.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Some College (No Degree) -
Red Rocks Community College
Lakewood, COSkills
- Directing Team Members
- Call Forwarding
- Plan Projects
- Merchandising
- Scheduling and Coordinating
- Team Motivation
- Cash Deposits and Receipts
- Rent Collection
- Time Management
- Sales and Marketing
- Vendor Negotiations
- Records Management
- Policy Enforcement
- Telephone and email etiquette
- Housing regulations
- Payment Collection
- Relationship building and rapport
- Property Maintenance
References
References available upon request.
Languages
Arabic
Native or Bilingual
english
Native or Bilingual
Timeline
Assistant Manager
Terra Management Group
10.2021 - Current
ASSISTANT MANAGER
Life Storage
02.2016 - 10.2021
STOCK ASSOCIATE
OVERNIGHT, Walmart
04.2013 - 01.2016
Secretary
Sindibed Auto Sales LLC
02.2010 - 03.2013
Some College (No Degree) -
Red Rocks Community College