AYA KAFAJI
San Diego,CA
Summary
Experienced with coordinating kitchen operations to ensure timely and accurate delivery of food orders. Utilizes strong communication and organizational skills to manage high-pressure environments effectively. Track record of fostering team collaboration and maintaining smooth kitchen workflows.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Expeditor
Viejas Casino
San Diego, CA
02.2026 - Current
- Implemented inventory tracking systems to reduce waste and improve supply management.
- Monitored dining area for guest satisfaction, addressing concerns promptly.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Led team meetings to enhance communication and operational efficiency among staff.
Food Expeditor
Paradise Point Resort and Spa
San Diego, CA
11.2025 - 02.2026
- Coordinated food orders between kitchen and service staff to ensure timely delivery.
- Maintained high standards of food presentation and quality during service.
- Collaborated with kitchen staff to streamline order preparation processes.
- Trained new expeditors on best practices for efficient workflow management.
Expo/Server
The Lodge at Torrey Pines
San Diego, CA
08.2023 - 12.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Exercised focus and concentration to keep track of tables and remember orders.
- Assisted with training of new staff members.
Sales Associate
Nordstrom
San Diego, CA
01.2023 - 08.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Followed checklist to complete retail store opening and closing activities.
Assistant Store Manager
Zumiez
El Cajon, CA
10.2021 - 04.2023
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Built employee knowledge with training and mentoring.
- Assisted with training staff on all internal operational functions.
- Held employees accountable and corrected issues to achieve high standards.
- Used proven customer engagement techniques to increase sales.
Busser/Server
Happy Time
El Cajon, CA
01.2019 - 10.2021
- Removed plates and glasses from tables after meals.
- Assisted in setting up and clearing tables quickly and efficiently.
- Helped to set up large parties and special events.
- Interacted professionally with hosts and waitstaff to deliver effective service.
- Followed all safety and sanitation policies and procedures.
Associate
Panera
Chula Vista, CA
06.2018 - 12.2019
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
Education
High School Diploma -
Olympian High School
San Diego, CASkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Sales techniques
- High volume dining
- Food safety knowledge
- Quality assurance
- Efficient workflow
- Attention to detail
- Problem-solving abilities
- Time management
Certification
Food Handler Certification
LANGUAGES
Arabic - Fluent
Timeline
Food Expeditor
Viejas Casino
02.2026 - Current
Food Expeditor
Paradise Point Resort and Spa
11.2025 - 02.2026
Expo/Server
The Lodge at Torrey Pines
08.2023 - 12.2024
Sales Associate
Nordstrom
01.2023 - 08.2023
Assistant Store Manager
Zumiez
10.2021 - 04.2023
Busser/Server
Happy Time
01.2019 - 10.2021
Associate
Panera
06.2018 - 12.2019
High School Diploma -
Olympian High School