Aya Raad
Dearborn,MI
Summary
Having worked as a customer service helper at Masri Sweets, I gained valuable experience interacting with customers, assisting with orders, and providing a friendly and welcoming atmosphere in the store. I developed strong communication skills while helping customers navigate the wide variety of traditional Arab sweets, always ensuring they had a positive experience. My passion for helping others has inspired me to pursue a career in nursing, and I am currently studying to become a nurse. I’m looking for a job that allows me to gain experience in healthcare while working towards my dream of becoming a nurse
Overview
5
5
years of professional experience
Work History
Customer Service
Masri Sweets
Dearborn, MI
01.2020 - 02.2025
- Provided customers with friendly customer service.
- Provided excellent customer service during transactions.
- Developed and implemented customer service policies and procedures to ensure quality customer service delivery.
- Greeted clients and provided excellent customer service.
- Trained new employees on safe operating procedures for all machines used in the facility.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Participated in regular training sessions to improve product knowledge and service skills.
- Worked hard to learn required tasks quickly to maximize performance.
Education
Nursing
Henry Ford College
Dearborn, MI05-2028
High School Diploma -
Fordson High School
Dearborn, MI06-2024
Skills
- Customer service experience
- Excellent customer service
- Environmental services
- Customer service abilities
- Customer service understanding
- Customer service documentation
- Friendly customer service
- Attentive customer service
- Providing customer service
- Customer service leadership
- Cleaning
- Conflict resolution
- Restocking skills
- Budgeting and finance
- Waste removal
- Work site maintenance
- Inventory stocking
- Safety and compliance
- Crew support
- Work planning and scheduling
- Attention to detail
- Quality control
- Problem-solving
Accomplishments
- Honor roll student in highschool
- 3.8 cumulative grade
- Participated in sports such as swimming
Languages
English
Professional
Arabic
Professional
Timeline
Customer Service
Masri Sweets
01.2020 - 02.2025
Nursing
Henry Ford College
High School Diploma -
Fordson High School
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