Ayahnna Hinds
Los Angeles,CA
Summary
As a luxury beauty manager with 4 years of retail management experience, I have built a loyal clientele base and fostered customer satisfaction. I am actively seeking a full-time customer service/customer experience opportunity with a (DTC) brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
ESTEE LAUDER
09.2023 - Current
- Team Leadership: Led a team of 4 employees, fostering a high-performing environment within the luxury skincare and makeup.
- Sales Excellence: Implemented a unique sales strategy that involved personalized skincare and makeup advice, resulting in consistently surpassing sales targets.
- Training: Conducted comprehensive staff training in areas including product knowledge, sales techniques, and customer service best practices.
- Strategic Planning: Collaborated with the department manager and visuals team to create and execute impactful in-store events and promotional strategies, effectively expanding our high-end clientele.
- Customer Relationship Management: Provided exceptional customer service by educating customers on product knowledge, assisting in sales, and employing upselling techniques to exceed customer expectations.
Assistant Manager
Tumi
07.2022 - 09.2023
- Created an unparalleled client experience reflective of the brand's luxurious ethos, fostering strong and lasting relationships.
- Drove sales growth through exceptional service and diligent relationship management, leading to a substantial increase in store revenue.
- Conducted comprehensive staff training, ensuring the team's mastery of high-end products and sophisticated sales techniques.
- Managed inventory with precision, ensuring optimal stock levels and timely new orders.
- Maintained a pristine, safe, and aesthetically pleasing store environment, enhancing the luxury shopping experience.
- Delivered first-rate customer service, swiftly resolving any issues and consistently exceeding customer expectations.
- Managed staff effectively, swiftly addressing issues and fostering a positive and productive work environment.
Key Holder
Kiehl's
10.2021 - 06.2022
- Delivered exceptional customer service and maintained impeccable store organization.
- Ensured the flawless operation of the store's security alarm system.
- Conducted regular cash drops, maintaining the highest standards of financial integrity.
- Delegated opening and closing responsibilities to associates, promoting teamwork and efficiency.
- Provided essential leadership support in the absence of managers, ensuring seamless store operations.
- Implemented store sales plans and company sales goals, driving significant improvement in key performance indicators.
Assistant Manager
Dacha
01.2021 - 06.2022
- Supervision and Training: Overaw daily operations of the luxury home goods staff, providing training to ensure superior customer service.
- Inventory Management: Monitored stock levels of high-end home goods, ensuring timely orders and maintaining an organized inventory system.
- Sales Boosting Initiatives: Devised creative promotional plans and engaging displays to drive store sales in the home goods sector.
- Merchandising: Coordinated visually appealing luxury home goods displays to maximize customer appeal.
- Performance Analysis: Prepared detailed sales and customer reports, analyzed performance metrics, and proposed strategic improvements.
General Manager
Jimmy John's Gourmet Sandwiches
10.2020 - 09.2021
- Client Experience: Delivered exceptional client experiences through effective leadership and hands-on management.
- Account Management: Fostered loyal, long-term customer relationships through effective account management.
- Inventory Management: Oversaw inventory levels and implemented corrective action planning to minimize long-term costs.
- Sales Strategy: Developed service and sales strategies that improved customer retention and significantly increased revenue.
- Talent Development: Recruited, trained, and motivated employees to meet key performance indicators.
- Performance Evaluation: Conducted employee evaluations to provide constructive feedback, recognize outstanding performance, and foster continuous improvement.
Customer Service Manager
Walmart
04.2019 - 09.2020
- Orchestrated strategic scheduling and payroll management to ensure adherence to budgetary guidelines.
- Delegated daily operations to team members, fostering an environment of increased productivity.
- Leveraged hands-on leadership style to mentor staff, enhancing their skills and empowering them to reach daily objectives.
- Crafted sales and profit strategies in conjunction with the store manager, resulting in substantial revenue growth.
- Vigilantly enforced company policies and procedures, thereby bolstering operational standards across all departments.
- Developed comprehensive training modules for new recruits and supervised a diverse team of department managers, shift leads, and production personnel.
- Assisted in the critical assessment of employee performance, cultivating initiatives to drive continuous improvement and sales growth.
Education
Bachelor's degree - Biology
UCLA
Skills
- Exceptional communication and customer service skills
- Extensive experience in luxury beauty & cosmetics sales
- Proficiency in CRM software, with strong organizational and time management skills
- Proven track record in sales management within high-end retail
- Proficiency in Google Suite
Certification
- Driver's License, 01/01/24, 01/01/29
Personal Information
Willing To Relocate: Anywhere
Timeline
Manager
ESTEE LAUDER
09.2023 - Current
Assistant Manager
Tumi
07.2022 - 09.2023
Key Holder
Kiehl's
10.2021 - 06.2022
Assistant Manager
Dacha
01.2021 - 06.2022
General Manager
Jimmy John's Gourmet Sandwiches
10.2020 - 09.2021
Customer Service Manager
Walmart
04.2019 - 09.2020
Bachelor's degree - Biology
UCLA