Summary
Overview
Work History
Education
Skills
Timeline
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Ayala Mitchell

Dallas

Summary

Dynamic Patient Service Coordinator at United Health Group with a proven track record in enhancing patient satisfaction through efficient appointment scheduling and exceptional customer service. Skilled in HIPAA compliance and patient confidentiality, I foster trust-based relationships while advocating for patient needs, ensuring a seamless healthcare experience.

Overview

8
8
years of professional experience

Work History

Patient Service Coordinator

United Health Group
08.2022 - Current
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Collected forms, insurance card, collected patient co-pay and issued receipt to confirm payment.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Used NextGen and ECW to maintain electronic patient files, successfully maintaining over a number of patient files.
  • Verified patient's insurance eligibility and benefits coverage.

Mentor

Prairie View A&M University
08.2017 - 08.2018
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Helped students develop organizational, time management and study skills.
  • Advocated for mentee goals and aspirations, empowering them to pursue ambitious career paths.

Education

Prairie View A&M University
Prairie View, TX
08-2018

Skills

  • Patient registration
  • Strong organization
  • Appointment scheduling
  • Patient confidentiality
  • Customer service
  • HIPAA compliance

Timeline

Patient Service Coordinator

United Health Group
08.2022 - Current

Mentor

Prairie View A&M University
08.2017 - 08.2018

Prairie View A&M University

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