AYALI KELLEY
McAlester ,OK
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
Work History
Amazon Flex
Amazon
06.2023 - 11.2024
- Worked flexible hours, including evenings, weekends, and overtime shifts.
- Checked for accuracy of customer orders prior to delivery.
- Provided excellent customer service by responding promptly to inquiries and feedback.
- Kept accurate records of trips, including mileage, fuel costs, repair expenses.
- Managed multiple tasks simultaneously while keeping organized records of job activities.
Dental Receptionist
19th Street Dental Practice
05.2020 - 01.2022
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Managed front desk operations including scheduling appointments, collecting payments.
- Provided support with front office duties such as photocopying documents or scanning files.
Regional Migrant Tutor
Kern County Superintendent of Schools
05.2017 - 08.2017
- Customized instructional approaches to meet the needs of a diverse population
- Tutor in all academic subject areas and guide students in test-taking strategies
- Strong interpersonal skills in working with students to help them achieve and succeed
- Provided cultural orientation and language support to newly arrived migrants.
- Assisted students in developing English language skills, such as pronunciation, grammar, and vocabulary.
- Maintained detailed records of student attendance, performance, and other relevant data related to the program's objectives.
Front Desk Receptionist
Dignity Health
05.2016 - 08.2016
- Provide guidance in the hospital to patients and families
- Perform daily entry tasks at reception
- Greeted guests and offered assistance in finding specific departments or personnel.
- Maintained accurate records and documented client data in company databases.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
Education
BACHELOR OF SCIENCE - BIOLOGY, MINOR IN SPANISH
UNIVERSITIY OF CALIFORNIA
06.2023
High School Diploma -
Foothill High School
Bakersfield, CA06-2016
Skills
- Organized
- Microsoft (Word, Excel, Outlook, PowerPoint)
- Research
- Patient callbacks
- Record processing
- Referral verification
- Outpatient care
- Reminder calls
- Records management
- Appointment management
- Patient reception management
- Electronic medical records
- Documentation
- Typing and filing
- Letter preparation
- Medical office administration
- Spanish Translation
Affiliations
- Project Smile Pre-Dental Society, President, 05/19-05/21
- ASB, Class Treasurer, Math Club President, 08/16-05/16
Timeline
Amazon Flex
Amazon
06.2023 - 11.2024
Dental Receptionist
19th Street Dental Practice
05.2020 - 01.2022
Regional Migrant Tutor
Kern County Superintendent of Schools
05.2017 - 08.2017
Front Desk Receptionist
Dignity Health
05.2016 - 08.2016
BACHELOR OF SCIENCE - BIOLOGY, MINOR IN SPANISH
UNIVERSITIY OF CALIFORNIA
High School Diploma -
Foothill High School