Ayan Ahmed
Columbus,OH
Summary
Proven Customer Service Representative at SP + Parking, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Demonstrated proficiency in active listening, ensuring satisfactory outcomes in escalated calls, contributing to repeat business and positive customer feedback.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
SP + Parking
06.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Technical And Scientific Communication
ECOT High School
Columbus, OH05.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Swahili
Professional Working
Timeline
Customer Service Representative
SP + Parking
06.2022 - 01.2023
High School Diploma - Technical And Scientific Communication
ECOT High School