Ayan Aidid

Saint Cloud,MN

Summary

Detail-oriented professional with expertise in banking, customer service, and human resources. Specializes in cash handling, transaction processing, and regulatory compliance. Committed to maintaining confidentiality and delivering precise service in fast-paced settings while fostering strong customer relationships. Pursuing an MBA to enhance capabilities in supporting clients in achieving their financial objectives.

Overview

years of professional experience

Work History

Human Resources Manager / Operations Administrator

Blooming Kids Child Care Center

St. Cloud, USA

01.2024 - 08.2026

Managed confidential personnel and administrative records, safeguarding sensitive information and ensuring compliance.
Assisted in maintaining regulatory compliance for daily operations by reviewing policies and procedures.
Served as primary contact for families, employees, and vendors, ensuring effective communication and support.
Responded to inquiries and resolved customer and employee concerns professionally.
Clarified enrollment requirements, policies, fees, and program offerings, facilitating informed decision-making for stakeholders.
Cultivated strong relationships with various stakeholders through regular communication and engagement efforts.

Human Services Kiosk Support

Hennepin County Human Services

Minneapolis, USA

06.2025 - 12.2025

Assisted clients with kiosks, forms, and navigation.
Welcomed visitors and assessed service needs to ensure appropriate support.
Directed visitors to appropriate departments to facilitate access to services.
Provided information on county services and programs.
Provided respectful assistance to diverse populations.
Addressed sensitive situations with professionalism and care, fostering trust and rapport.

Customer Service Representative

Premier Bank

Mogadishu, Somalia

12.2020 - 01.2023

Resolved customer concerns efficiently, ensuring satisfaction and loyalty.
Delivered professional and respectful customer service in a fast-paced banking environment.
Assisted customers with account inquiries and everyday banking needs.
Explained banking products, services, policies, and procedures to enhance customer understanding.
Processed cash deposits, withdrawals, payments, and other banking transactions accurately and efficiently.
Handled cash and balanced transactions while following bank policies and security procedures.
Maintained accurate records and protected confidential customer information.
Educated first-time banking customers on financial products and account management to empower informed decision-making.

Education

Master of Business Administration (MBA) -

St. Cloud State University

08-2026

Bachelor of Arts - Human Resource Management

Alpha University

Hargeisa Somalia

01-2022

Skills

Employee Relations
Policy Development
Regulatory Compliance
Confidential Information Handling
Records Management
Workflow Management

Administrative Support
Microsoft Office Suite
Customer Service
Problem Resolution
Organization and Attention to Detail
Interpersonal communication

Languages

English, Fluent
Somali, Native

Timeline