Ayan Ismail
Summary
Developed critical thinking and technical skills in high-demand data center environment. Effective at diagnosing and resolving hardware and network issues, ensuring operational efficiency. Seeking to leverage these transferable skills in new and challenging field.
Data center professional with proven track record in managing critical infrastructure and maintaining high operational standards. Known for reliability and flexibility in adapting to evolving requirements, contributing to team success and operational excellence. Expertise in hardware maintenance, network configuration, and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
behavioral therapist
limitless
05.2024 - 12.2024
- Collaborate with BCBA to design and implement goal-oriented therapy plans for a diverse client base, including nonverbal individuals, ensuring tailored and effective interventions
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
Data Center Technician
Direct Line Global
03.2023 - 05.2024
- Network installation and configuration
- Patching ToRs and patch panels
- Troubleshooting network issues
- Network performance monitoring and optimization
- Performed physical installation of network and server racks, stacking and configuring devices.
- Wireless network setup and maintenance
- Network security
- Server and network hardware troubleshooting
- Knowledge of network protocols and standards
- Attention to detail and problem-solving skills
- Rack and Stack
sales rep
goodir
01.2023 - 01.2024
- Secured agreements through effective sales strategies and relationship-building with clients
Receptionist
easy ride trucking
06.2019 - 08.2023
- Handled cleaning and organization for office and related areas, keeping entryways clean, tidy, and functional
- Routed messages, coordinated appointments and directed personnel to various departments
- Recorded inquiries, complaints and comments as well as action taken
- Treated visitors with a friendly, approachable attitude
- Greeted incoming guests and directed individuals to appropriate personnel
- Directed numerous calls per day to appropriate recipients using multi-line systems
- Scheduled appointments and documented updates in scheduling software
Hardware Software Technician
Insight Enterprises
02.2022 - 03.2023
- Diagnose and troubleshoot technical issues
- Perform maintenance tasks such as software updates, system
backups, and security checks - Ensure the smooth operation of various IT equipment including
- desktops, laptops, printers, and servers
- Document technical issues and resolutions meticulously
- Collaborate with other technical staff to resolve complex technical issues
- Follow conventions for cable labeling schemes including color coding
tutor
aflah
06.2019 - 08.2019
- Adapted instructional techniques to align with individual student learning preferences
- Organized educational content, including lesson plans and discussion prompts, to optimize teaching sessions
- Fostered the development of critical thinking and effective study practices, leading to academic performance enhancement
- Implemented targeted learning strategies to clarify complex concepts for students
- Provided comprehensive review and support for classroom assignments, enhancing student comprehension
- Recommended educational tools and resources to stimulate student engagement and knowledge retention
- Acquired in-depth understanding of diverse student learning requirements across multiple academic levels
- Integrated a variety of teaching methods to reinforce and expand upon curriculum material
Education
cybersecurity
western govern
06.2025
High School Diploma - undefined
jfkennedy
bloomington, mn06.2022
Associate of Science - Computer And Information Sciences
Normandale Community College
Minneapolis, MN06-2022
Skills
- Customer Service
- Multi-line Phone System Proficiency
- Appointment Scheduling
- Data Entry
- Communication
- Microsoft Office Suite
- Time Management
- Problem-Solving
- Organizational Skills
- Management
Certification
Comptia A+
Microsoft SQL
Timeline
behavioral therapist
limitless
05.2024 - 12.2024
Data Center Technician
Direct Line Global
03.2023 - 05.2024
sales rep
goodir
01.2023 - 01.2024
Hardware Software Technician
Insight Enterprises
02.2022 - 03.2023
Receptionist
easy ride trucking
06.2019 - 08.2023
tutor
aflah
06.2019 - 08.2019
High School Diploma - undefined
jfkennedy
cybersecurity
western govern
Associate of Science - Computer And Information Sciences
Normandale Community College