Ayan Samnani
Summary
Experienced cell phone repair technician with a strong track record of exceptional market insight, deep understanding of customer needs, and comprehensive product knowledge. Proven ability to accurately diagnose and repair a wide range of mobile devices, while consistently exceeding customer expectations. Adept at effectively communicating technical concepts to clients, fostering trust and satisfaction. Demonstrated success in upselling relevant accessories and services, contributing to increased revenue. A valuable asset with a keen eye on industry trends and a commitment to delivering top-notch repair solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Electronics Repair Technician
Tech Smart
10.2022 - Current
Cell Phone Repair Technician
Cellairis Franchise
05.2020 - 07.2021
- Advanced Electronics Repair: Proficient in diagnosing and repairing a wide range of electronic devices, including phones, laptops, computers, and gaming consoles. Skilled in both basic and complex repairs, ensuring optimal functionality.
- Strong Work Ethic: Highly dedicated to the job, consistently delivering top-notch repair services. Punctual and reliable, ensuring all tasks are completed efficiently and within deadlines.
- Collaborative Team Player: Known for being easy to work with and fostering a positive team environment. Able to effectively communicate and collaborate with colleagues to troubleshoot and solve challenging repair issues.
- Quick Learner: Proven ability to acquire new skills rapidly. Open to learning and adapting to emerging technologies and techniques in the electronics repair industry, staying up-to-date with the latest advancements.
- Adaptability and Stress Management: Thrives in high-pressure work situations, demonstrating adaptability and flexibility in handling varying workloads. Maintains composure and professionalism while delivering quality repairs, even in demanding scenarios.
Sales Representative
Cellairis Franchise
11.2019 - 03.2020
- Exceptional Customer Service: Proven track record of delivering outstanding customer experiences to drive satisfaction and loyalty.
- Effective Communication: Strong verbal and written communication skills to engage and assist customers in a friendly and informative manner.
- Product Knowledge: Deep understanding of retail products to provide accurate information and make personalized recommendations.
- Problem Solving: Quick and effective resolution of customer inquiries and issues, ensuring positive outcomes and maintaining rapport.
- Upselling and Cross-Selling: Proficient in identifying opportunities to promote additional products, increasing sales revenue and enhancing customer value.
Education
Associate of Science - Computer Science
Georgia State University
Clarkston, GA05.2024
High School Diploma -
Druid Hills High School
Atlanta, GA05.2020
Skills
- Device Knowledge
- Communication Skills
- Customer Service
- Diagnostic Abilities
- Soldering and Microsoldering
- Problem-Solving
- Time Management
- Inventory Management
Certification
- IFIXIT REPAIR CERTIFICATION
- PHONE REPAIR ACADEMY CERTIFICATION
- IMEET CAMP CERTIFICATION
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Gujarati
Limited Working
Timeline
Electronics Repair Technician
Tech Smart
10.2022 - Current
Cell Phone Repair Technician
Cellairis Franchise
05.2020 - 07.2021
Sales Representative
Cellairis Franchise
11.2019 - 03.2020
Associate of Science - Computer Science
Georgia State University
High School Diploma -
Druid Hills High School