AYANA DAVIS

Led team of 10 with dignity and compassion, fostering a supportive work environment. Along with achieving performance goals and ensuring great customer service. Monitored call quality and handled escalated customer complaints. Managed attendance performance reviews and coordinated with other departments to align service delivery. All to ensure company needs and meet and exceed expectations

• As a call center representative, I was able to handle customer calls and emails. Provide accurate information about product, financial services, account questions, and company policies. I would follow up with customers to ensure concerns are resolved. I meet performance targets and Assisted and helped new employees to help train and guide them through their calls.
• Processed teller transactions, wire transfers, certificates, loan payments, account servicing requests, and assisted with escalated member concerns while maintaining compliance.

• Verified travel documents, delivered customer service, and trained new employees on procedures and service standards.

• Provided leadership support, handled tax-related inquiries, and communicated policy updates to team members.