ALONDRA VELAZQUEZ LEBRON
Dade City,FL
Summary
Consumer lending professional supporting high-volume loan applications through document review, compliance checks, and accurate processing. Skilled in consumer loan processing, document verification, loan maintenance, and member service. Experienced with auto loans, refinancing transactions, and consumer lending products in coordination with underwriters and internal departments.
Overview
5
5
years of professional experience
Work History
MCC Lending Relationship Specialist
Suncoast Credit Union
Remote
09.2025 - Current
- Managed pipeline of approximately 15 consumer loan applications daily for accurate documentation and timely processing.
- Reviewed income, identity, title-related, and supporting documents to verify application completeness and enhance loan quality.
- Advised 20 to 30 members daily on consumer lending products, ensuring alignment with member needs.
- Gathered documentation and clarified loan requirements with members, streamlining application progression.
- Resolved complex loan scenarios and addressed documentation exceptions in collaboration with underwriters and cross-functional teams.
- Maintained accurate loan records throughout the application lifecycle, ensuring compliance with policies and audit requirements.
- Researched and resolved member inquiries regarding loan applications and documentation requirements while providing exceptional service.
- Strengthened member relationships by referring lending and ancillary products.
Member Advocate
Suncoast Credit Union
Tampa, Florida
03.2024 - 09.2025
- Serviced consumer and business accounts, ensuring compliance with credit union policies and regulations to protect member interests.
- Processed monetary transactions with high accuracy, maintaining operational integrity and delivering exceptional member service.
- Guided members through loan application processes, explaining requirements and collecting necessary documentation.
- Assisted members with auto loan inquiries, payments, and refinances, enhancing member satisfaction through prompt and accurate support.
- Built strong member relationships by assessing financial needs and recommending appropriate lending and deposit products.
- Researched and resolved member account and loan inquiries in coordination with internal departments.
- Maintained accurate account records, adhering to audit and compliance standards to uphold operational integrity.
- Supported lending initiatives by reviewing documentation for completeness and assisting with consumer loan submissions.
Interactive Teller Machine (ITM) Teller
Tampa Bay Federal Credit Union
03.2023 - 03.2024
- Executed member transactions with accuracy and efficiency, ensuring seamless service at Tampa Bay Federal Credit Union.
- Delivered remote banking support by processing transactions, verifying identities, and addressing account requests while maintaining security and service standards.
- Facilitated account inquiries and delivered exceptional customer service, which enhanced member satisfaction.
- Balanced cash drawer and daily transactions, upholding operational integrity and compliance.
Bakery Clerk
Publix Super Markets
08.2021 - 03.2023
- Provided customer service in high-volume retail environment, upholding quality standards and supporting smooth daily operations.
- Guided customers in selecting bakery products and fulfilling special orders to enhance satisfaction.
- Prepared baked goods following established recipes and quality standards.
- Ensured cleanliness and organization of the bakery display case to maintain appealing presentation.
Education
Associate of Science - Business Management
Pasco-Hernando State College
Dade City, FL05-2028
High School Diploma -
Lake Nona High School
Orlando, FL05-2021
Skills
- Loan processing
- Regulatory compliance
- Lending management
- Loan quality assurance
- Fraud prevention
- Cross-functional collaboration
- Operational excellence
- Attention to detail
- Member engagement
LANGUAGES
- English (Fluent)
- Spanish (Fluent)
Timeline
MCC Lending Relationship Specialist
Suncoast Credit Union
09.2025 - Current
Member Advocate
Suncoast Credit Union
03.2024 - 09.2025
Interactive Teller Machine (ITM) Teller
Tampa Bay Federal Credit Union
03.2023 - 03.2024
Bakery Clerk
Publix Super Markets
08.2021 - 03.2023
Associate of Science - Business Management
Pasco-Hernando State College
High School Diploma -
Lake Nona High School