Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayana Jones

Natchez,MS

Summary

Goal-oriented and highly motivated nursing graduate with entry level experience, seeking position as a Licensed Practical Nurse.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Los Angeles, CA
05.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Kindergarten Teacher

Natchez Adams-County School District
Natchez, MS
08.2017 - 07.2020
  • Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
  • Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
  • Improved student reading skills by implementing phonics-based instruction and guided reading activities.

Education

Associate of Applied Science - Practical Nursing

Central Louisiana Technical College
Ferriday, LA
05-2024

Bachelor of Science - Child Development & Family Studies

Alcorn State University
Lorman, MS
05-2019

High School Diploma -

Natchez High School
Natchez, MS
05-2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Patient Assessment
  • Patient Safety
  • Teamwork
  • BLS

Timeline

Customer Service Representative

Teleperformance USA
05.2021 - 07.2022

Kindergarten Teacher

Natchez Adams-County School District
08.2017 - 07.2020

Associate of Applied Science - Practical Nursing

Central Louisiana Technical College

Bachelor of Science - Child Development & Family Studies

Alcorn State University

High School Diploma -

Natchez High School
Ayana Jones