AYANA KAWAHARA
Eagle,CO
Summary
Service-driven professional with a strong background in customer engagement, financial accuracy, and fast-paced operations. Skilled at building trust, understanding individual needs, and adapting quickly to new environments. Passionate about supporting affordable housing initiatives and eager to grow into a Broker Associate role by mastering Eagle County's housing programs, deed-restricted guidelines, and homeownership resources. Known for reliability, empathy, meticulous attention to detail, maintaining high standards and efficiency, and a service-oriented mindset.
Overview
12
12
years of professional experience
Work History
Bank Teller
Wells Fargo
Eagle, CO
01.2025 - Current
- Ensured accuracy in cash handling, deposits, withdrawals, and account updates while consistently meeting compliance and confidentiality standards.
- Identified customer needs and provided tailored solutions or referrals, enhancing customer satisfaction and loyalty.
- Established trust with clients through professionalism, empathy, and discretion in handling sensitive financial information, fostering long-term relationships.
- Maintained accurate records and adhered to strict procedural guidelines, ensuring compliance and facilitating smooth transitions to housing program requirements.
Pastry Cook
Hyatt Regency Saipan
Saipan, CNMI
10.2022 - 09.2023
- Earned consistent praise from management for high-quality workmanship in pastry preparation.
- Mentored junior pastry cooks, sharing knowledge and expertise to foster skill development and professional growth.
- Adapted quickly to new techniques and equipment, increasing overall productivity within the kitchen team.
- Maintained cleanliness and food safety standards, promoting a safe working environment for staff.
- Balanced multiple tasks simultaneously, meeting tight deadlines during peak service periods.
Pastry Prep Cook and Japanese Restaurant Line Cook
Hyatt Regency Saipan
Saipan, CNMI
08.2016 - 08.2018
- Streamlined prep tasks and organized workstations, resulting in improved kitchen efficiency.
- Executed complex tasks with precision under pressure, supporting head chef during high-volume periods.
- Delivered high-quality dishes in a timely manner, enhancing customer satisfaction.
Server, Cashier, and Kitchen Assistant
Nami Restaurant
Saipan, CNMI
12.2014 - 12.2017
- Attended to customer needs promptly and provided personalized service during high-volume periods, contributing to increased customer satisfaction.
- Engaged with regular customers through friendly conversations and personalized interactions, fostering a welcoming atmosphere.
- Managed multiple tables, provided kitchen assistance, and bused tables simultaneously, ensuring high service quality during peak hours.
Education
Bachelor of Science - Health Sciences
University of The People California (Online Classes)
09-2027
Culinary Arts Certificate -
Northern Marianas Technical Institute
Saipan, CNMI09-2016
Skills
- Excellent customer service & relationship building
- Attention to detail
- Assessing potential issues and ensuring accuracy
- Problem-solving and conflict resolution
- Time management in fast-paced environments
- Multitasking without compromising quality
- Team collaboration & maintaining a positive work atmosphere
- Strong work ethic & reliability
- Professionalism and courtesy
- Active listening
LANGUAGES
English Native or Bilingual, Japanese Native or Bilingual
INTERESTS
- Saxophone & Concert Band Leadership — Developed discipline, attention to detail, leadership skills, and teamwork through years of performance; served as secretary/treasurer and led band travel for competitions in high school.
- Rock Climbing & Bouldering — Builds mental focus, problem‑solving skills, and physical endurance through continuous personal challenge.
Timeline
Bank Teller
Wells Fargo
01.2025 - Current
Pastry Cook
Hyatt Regency Saipan
10.2022 - 09.2023
Pastry Prep Cook and Japanese Restaurant Line Cook
Hyatt Regency Saipan
08.2016 - 08.2018
Server, Cashier, and Kitchen Assistant
Nami Restaurant
12.2014 - 12.2017
Bachelor of Science - Health Sciences
University of The People California (Online Classes)
Culinary Arts Certificate -
Northern Marianas Technical Institute