Ayana Marques
Adelanto,CA
Summary
Working 13 years of experience preparing, hosting and cleaning up after school events. Made copies and filed documents for teachers. Helped students and teachers efficiently complete tasks, including supervising class parties and chaperoning field trips. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Lead Sales Associate
Kohls Department Store
10.2021 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Head Volleyball Coach
Adelanto High School
03.2019 - 11.2023
- Increased team's overall win rate with consistent evaluations of game footage and targeted improvement strategies.
- Strengthened relationships with alumni, boosting their involvement in supporting current players and teams.
- Coordinated summer camps for aspiring volleyball players, fostering interest in the sport among young talents.
- Overcame scheduling conflicts creatively while maintaining fairness amongst all participating teams within district competitions.
- Managed budget effectively, allocating resources for travel expenses, equipment purchases, and facility rentals.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Supervise students, locker room, bus rides, school activities, and athletic games.
School Volunteer
VVESD,AESD,VVHSD(AHS)
08.2007 - 06.2023
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Assisted with organization and supervision of after-school activities for students.
- Positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
- Contributed to maintenance of a clean and organized learning environment by assisting in daily classroom setup and cleaning tasks.
- Offered advice and support to students on how to best handle personal issues, stress and anxiety.
- Prepared materials for class activities and art projects.
Supervisor
Kohls Department Store
10.2007 - 04.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
Victor Valley College
Victorville, CA06.1999
Skills
- Customer Service
- Retail Store Operations
- Cash Handling
- Team Leadership
- Teamwork and Collaboration
- Staff Support
- Persistent and Resilient
Timeline
Lead Sales Associate
Kohls Department Store
10.2021 - Current
Head Volleyball Coach
Adelanto High School
03.2019 - 11.2023
Supervisor
Kohls Department Store
10.2007 - 04.2014
School Volunteer
VVESD,AESD,VVHSD(AHS)
08.2007 - 06.2023
High School Diploma -
Victor Valley College