Summary
Overview
Work History
Education
Skills
Timeline
Generic

AYANA MCCLURKIN

Bay Shore,NY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Debt Collector

Selip & Stylianou
Woodbury , NY
2023.04 - Current
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Negotiated payment plans with customers to prevent accounts from entering collections.

Server

APPLEBEES GRILL
Brentwood , NY
2020.09 - 2022.02
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Server

Red Robin
Commack , NY
2019.05 - 2020.07
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Collections Specialist

Forster and Garbus
Commack , NY
2004.02 - 2016.01
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Processed payments over phone and set up recurring drafts.
  • Developed collection methods to achieve or exceed company financial goals.
  • Completed skip traces on customers failing respond to collection efforts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Met demands of busy collections group by performing high volume of daily calls.

Education

High School Diploma -

Amityville Memorial High School
Amityville, NY
06.1994

Skills

  • Check Payment Processing
  • Dining Customer Service
  • Effective Customer Upselling
  • Conflict and Complaint Resolution
  • Verbal and Written Communication

Timeline

Debt Collector

Selip & Stylianou
2023.04 - Current

Server

APPLEBEES GRILL
2020.09 - 2022.02

Server

Red Robin
2019.05 - 2020.07

Collections Specialist

Forster and Garbus
2004.02 - 2016.01

High School Diploma -

Amityville Memorial High School
AYANA MCCLURKIN