AYANA MCCLURKIN
Bay Shore,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Debt Collector
Selip & Stylianou
Woodbury, NY
2023.04 - Current
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Server
APPLEBEES GRILL
Brentwood, NY
09.2020 - 02.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Red Robin
Commack, NY
05.2019 - 07.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Collections Specialist
Forster and Garbus
Commack, NY
02.2004 - 01.2016
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts.
- Developed collection methods to achieve or exceed company financial goals.
- Completed skip traces on customers failing respond to collection efforts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Met demands of busy collections group by performing high volume of daily calls.
Education
High School Diploma -
Amityville Memorial High School
Amityville, NY06.1994
Skills
- Check Payment Processing
- Dining Customer Service
- Effective Customer Upselling
- Conflict and Complaint Resolution
- Verbal and Written Communication
Timeline
Debt Collector
Selip & Stylianou
2023.04 - Current
Server
APPLEBEES GRILL
09.2020 - 02.2022
Server
Red Robin
05.2019 - 07.2020
Collections Specialist
Forster and Garbus
02.2004 - 01.2016
High School Diploma -
Amityville Memorial High School
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