Ayana Odeghe
Princeton
Summary
. Results-driven professional with extensive experience in customer service and cross-functional collaboration. Recognized for effective communication and problem-solving skills, contributing to improved service delivery and customer loyalty. Ready to support organizational goals through reliable and efficient service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Atrium Moret Group
Dayton
10.2022 - 03.2026
- Process orders and handle complaints in a prompt, courteous and effective manner
- Facilitated communication between customers and internal departments effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Resolved discrepancies between actual stock on hand versus system records.
- Provided assistance to customers regarding their orders or inquiries.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Office Services Specialist
Optimum Manpower Solutions NJHS
Hamilton
08.2019 - 03.2020
- Researched client information to ensure data accuracy and relevance.
- Updated client files with precise details to maintain database integrity.
- Identified and eliminated duplicate applications to streamline data management.
- Utilized computer database for data storage, retrieval, compilation, and analysis to support office programs.
- Executed additional assigned duties as needed.
Customer Service Representative
Freeway Insurance
Ewing
10.2015 - 11.2018
- Entered clients' information into Semcat database to generate accurate quotes.
- Scanned documents for efficient records management.
- Processed payments via phone and in person ensuring seamless transactions.
- Assisted customers by addressing inquiries promptly and accurately.
- Followed up with insurance carriers, resolving mutual client questions effectively.
- Greeted clients warmly and directed them to appropriate insurance agents.
- Managed multiple phone lines, routing calls efficiently to team members.
- Scheduled appointments for clients and maintained the calendar for agents.
- Performed data entry of customer information into the system.
- Answered questions about policies, rates, coverages, and endorsements, using knowledge of products offered by the company.
- Managed incoming mail including sorting, distributing and responding to correspondence.
- Resolved customer complaints quickly and professionally according to company procedures.
- Provided accurate information regarding changes in policy coverage or pricing.
Education
Associates Liberal Arts Education - Early Childhood Education
Mercer County Vo- Tech
Pennington, NJ05-2012
Skills
- Microsoft Word and PowerPoint
- Excel and MOUS
- Interpersonal communication
- Punctuality and reliability
- Cross-functional collaboration
- Performance evaluation
- Order processing
Skills Certifications
- Word
- Power Point
- Excel
- MOUS
Timeline
Customer Service Representative
Atrium Moret Group
10.2022 - 03.2026
Office Services Specialist
Optimum Manpower Solutions NJHS
08.2019 - 03.2020
Customer Service Representative
Freeway Insurance
10.2015 - 11.2018
Associates Liberal Arts Education - Early Childhood Education
Mercer County Vo- Tech