Ayana Ramos
Waldorf,MD
Summary
To deliver exceptional office support coupled with outstanding customer service to all clients. To actively pursue and uphold a full-time role that presents professional challenges, leveraging interpersonal skills, excellent time management, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Medical Assistant Receptionist
Osteopathic Center For Healing
02.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Prepped & Sanitized rooms for patients
- Organized paperwork such as charts and reports for office and patient needs
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Managed multi-line phone system and pleasantly greeted patients
Personal Assistant Intern
Personal Business
02.2022 - 04.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Helped conduct wide search for marketing ideas
- Attended meetings, took notes and tracked action items
Patient Care Representative
Call 4 Health
12.2020 - 10.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Handled prescription refill requests.
Server/Bartender
Main Event
09.2019 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - Emergency Medical Technology
Howard Community College
Columbia, MD05.2025
High School Diploma -
Wilde Lake High School
Columbia, MD05.2021
Skills
- Maintaining Financial Records
- Patient Records Gathering
- Account Management
- Account Updates
- Administration
Timeline
Personal Assistant Intern
Personal Business
02.2022 - 04.2023
Medical Assistant Receptionist
Osteopathic Center For Healing
02.2021 - Current
Patient Care Representative
Call 4 Health
12.2020 - 10.2022
Server/Bartender
Main Event
09.2019 - 02.2021
Associate of Science - Emergency Medical Technology
Howard Community College
High School Diploma -
Wilde Lake High School
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