Summary
Overview
Work History
Education
Skills
Hobby
Languages
Timeline
Generic

Ayana Shimmoto

Eagle,CO

Summary

Dedicated and hard-working individual with a strong background in hospitality and culinary arts, seeking to transition into a customer service role. Equipped with excellent and friendly communication skills, a proven ability to thrive in fast-paced environments, and a commitment to providing exceptional customer experiences. Known for attention to detail, adaptability, being fast-paced, and a positive attitude, with hands-on experience in delivering high-quality service and managing customer interactions. Eager to contribute to a dynamic team and support the company’s mission of delivering unparalleled customer satisfaction.

Overview

6
6
years of professional experience

Work History

Pastry Cook

Hyatt Regency Saipan
10.2022 - 09.2023
    • Balanced multiple tasks simultaneously while consistently meeting deadlines during high volume periods.
    • Maintained cleanliness and proper food safety standards, ensuring a safe working environment for all staff members.
    • Adapted quickly to new techniques and equipment, increasing overall productivity within the kitchen team.
    • Mentored junior pastry cooks, sharing knowledge and expertise to foster skill development and professional growth.
    • Received consistent praise from management for exceptional quality of workmanship.

Pastry Prep Cook and Japanese Restaurant Line Cook

Hyatt Regency Saipan
08.2016 - 08.2018
    • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
    • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
    • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.

Server, Cashier, and Kitchen Assistant

Nami Restaurant
12.2014 - 12.2017
  • As the only worker other than the chef, I demonstrated strong multitasking skills by managing multiple tables, providing kitchen assistance, and bussing tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service even during high-volume periods without sacrificing attention to detail or guests.

Education

Bachelor of Science - Health Sciences

University of The People
California (Online Classes Only)
09.2026

Culinary Arts Certificate - Culinary Arts

Northern Marianas Technical Institute
Saipan, CNMI
09.2016

Skills

  • Providing excellent service, handling complaints, and maintaining customer satisfaction
  • Ability to manage time effectively, especially in a fast-paced environment
  • Ability to work effectively with other coworkers while maintaining a positive work environment
  • Strong dedication and commitment with a high work ethic
  • Managing multiple tasks simultaneously without compromising quality
  • Ability to guide and motivate the team when necessary
  • Identifying issues while focusing on precision and accuracy

Hobby

  • Playing the saxophone: I began playing in high school year, where I participated in concert band competitions, appointed as the secretary and treasurer, and lead the concert band on trips for competitions. This experience has strengthened my discipline, attention to detail, leadership skills, and ability to work as part of a team.
  • Rock-climbing and bouldering: These activities have helped me develop physical and mental endurance, as well as problem-solving skills, demonstrating a commitment to continuous improvement and personal challenges.

Languages

English
Native or Bilingual
Japanese
Native or Bilingual

Timeline

Pastry Cook

Hyatt Regency Saipan
10.2022 - 09.2023

Pastry Prep Cook and Japanese Restaurant Line Cook

Hyatt Regency Saipan
08.2016 - 08.2018

Server, Cashier, and Kitchen Assistant

Nami Restaurant
12.2014 - 12.2017

Bachelor of Science - Health Sciences

University of The People

Culinary Arts Certificate - Culinary Arts

Northern Marianas Technical Institute
Ayana Shimmoto